Amazon.com Services Hiring For Manager, Account Management at Seattle, WA, United States Full Time

Job Description

• Bachelor’s degree
• Demonstrated success managing a team with a track record of developing a high performing team.
• 6+ years of relevant professional experience with a focus in relationship management and negotiation skills.
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.

The SAS Signature Hardlines organization is seeking a Manager, Account Manager to help shape the future of the program. In this role, you will be responsible for all business and operational objectives of your Account Management team (6-7 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. If you are interested in growing brands and businesses on Amazon, then we’re interested in talking to you!

The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.

Roles and Responsibilities:
Managers of Account Management are responsible for driving Vendor business growth by enabling their teams and delivering a positive experience through the program. The key responsibilities of Manager, Account Managers are as follows:

Business Growth:

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for team to align with organizational goals.
• Collaborate cross-functionally to ensure timely, accurate and professional operational support to all Selling Partners within a specified SLA.

Relationship Management:

• Build strong relationships with Vendors across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Manage Vendor needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Vendor satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Process Excellence:

• Collaborate with other internal departments to support the improvement of tools and processes to enhance the Vendor experience and drive productivity for Account Managers.
• Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

Leadership:

• Lead a team of 6-8 Account Managers, prioritize strategic initiatives and provide escalation support as needed.
• Act as a thought leader in defining success criteria and understand business needs of Vendors in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Partner with external teams including Category Management, Merchant Technology, and Global Account Management teams to align programs and initiatives to drive growth in existing seller base.
• Leads recruiting and hiring efforts across direct team and broader organization.

#ReinventRetail

• 10+ years’ experience in account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality.
• E-Commerce experience preferred
• Success managing dynamic account portfolios
• Program management experience
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong service mindset and ability to use metrics to measure service levels.
• Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.