Additional Locations: None
Requisition ID: 72363
This job will continue to be posted until at least 4/2/2024. If interested, please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
As a Manager, Customer Success, you will be an integral part of our Reservations and Service Recovery organization, leading a team of Customer Success Travel Professionals, executing American’s vision to deliver industry leading customer service recovery. This position will be responsible for leading, developing and directing our US based team, providing oversight of day-to-day service recovery operations, managing and resolving customer inquiries, feedback, and complaints. The role requires exceptional critical thinking, effective leadership and communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in developing your supervisors, team leads and success specialists while helping to maintain positive relationships between American Airlines, its customers and partners. Customer Success Travel Professionals are passionate about winning back customers who have experienced a service failure and caring for American Airlines’ valuable AAdvantage customers. This is an office-based position.
What You’ll Do
All you’ll need for success
Required Qualifications
Preferred Qualifications
Skills, Licenses And Certifications
What You’ll Get
Feel free to take advantage of all that American Airlines has to offer:
Feel free to be yourself at American
Feel free to take advantage of all that American Airlines has to offer:
Additional Locations: None
Requisition ID: 72363
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