Aqua-Tots Swim Schools Hiring for Operations/HR Assistant at Westerville, OH Full Time

BASIC FUNCTION: Assists the Office and Human Resource functions through administrative tasks and projects. Ensures effective communications both internally and externally to maintain a positive and professional image for the company.

MAJOR DUTIES AND RESPONSIBILITIES:

· Delivers excellent customer service to all staff and customers of Aqua-Tots.

· Provides additional administrative assistance to the leadership team.

· Recruits for open positions (review resumes, conduct prescreen interviews, schedule onsite interviews, and communicate with managers throughout the process).

· Processes all paperwork for new hires and terminations.

· Conducts new hire orientations.

· Ensures accuracy of associate and customer files.

· Tracks the receipt of associate documents and manages checklists for processes.

· Assists with coordinating company-wide events and activities.

· Handles customer interactions and support.

· Primary backup for multi-line switchboard.

· Primary backup for at front desk personnel, including greeting and supporting customers.

· Takes concerns from associates and coordinates with appropriate person to resolve their issues (i.e. facility maintenance issues, payroll and hourly wage issues, etc.).

· Supports leadership on identifying daily scheduling gaps.

· Completes daily, weekly, and monthly transaction reporting to ensure accuracy of all of our internal systems and records.

· Places outbound customer calls related to problem-solving.

· Places outbound customer calls related to new business opportunities.

· Schedules private and semi-private lessons, as requested, by leadership.

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location