Ascensus Hiring for Operations Associate, RPS at Ogle County Full Time

Location: Oregon

Section 1:
Position Summary

This position will be responsible for timely and accurate routing of electronic images for the Document Compliance Service Department, ensuring productivity, quality, and all established service levels are achieved on a daily basis.

Section 2:
Job Functions, Essential Duties and Responsibilities

• Protect, secure, and properly handle all confidential data held by Ascensus to prevent unauthorized access, improper transmission, and/or unapproved disclosure of information.
• Demonstrate the I-Client service philosophy and Core Values of People Matter, Quality First, and Integrity Always in daily actions.
• Ensure timely and accurate routing of transactions to DCS internal groups.
• Direct scanned transaction images for DCS internal groups.
• Assist with internal mailings, including research on available resources.
• Provide input to Management on client issues and potential risks impacting service satisfaction or financial liability.
• Monitor queries throughout the day for timely routing to department units.
• Perform quality control validation for incoming documents.
• Achieve service level goals for all product lines of business.
• Research and resolve documentation or client requests as assigned.
• Provide feedback/solutions to minimize risk and improve processes.
• Resolve internal and external client issues by responding to all correspondence within the communicated service level timeframe.
• Represent Ascensus professionally in verbal and written correspondence.
• Meet job expectations regarding attendance and punctuality as outlined in the employee policy handbook.
• Consistently provide a high level of customer service while communicating and coordinating with internal/external business units.
• Overtime may be required to meet business needs (weekdays/weekends).
• Critical Skills and

  Required Competencies:

  Knowledge of PC and keyboard, strong attention to detail, intellectual curiosity, teamwork, organizational skills, good oral and written communication skills, interpersonal skills, and a service orientation.

• Other duties as assigned.

Supervision

• N/A

Section 3:
Experience, Skills, Knowledge Requirements

• High School Diploma.
• Experience with PCs and MS Office software applications.
• Detail-oriented with strong organizational and time management skills.
• Ability to handle multiple priorities and meet deadlines in a fast-paced, high-stress environment.
• Excellent analytical skills.
• Ability to lift up to 50 lbs.
• Ability to work in a team environment to ensure exceptional customer service.
• Ability to work overtime and meet the cyclical needs of the business organization.
• Ability to escalate issues appropriately within the organization.
• Ability to communicate effectively with all levels within the Ascensus organization.
• Knowledge of imaging systems preferred.
• Perform other duties and/or special projects as assigned.

We are proud to be an Equal Opportunity Employer.

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