Asher McCormick Hiring for HR Customer Service Representative – West Coast (Bilingual Preferred) at Remote Full Time

The Role:

The Human Resources Customer Service Representative (HR CSR) works from home and speaks with new or prospective clients via telephone, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best course of action for that client. The HR CSR conducts thorough intake with great attention to detail. To do well in this role you need to be able to remain calm
when clients are frustrated and provide empathy and reassurance that you’re there to help.

HR Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to client inquiries.
• Communicating with clients through various channels.
• Knowing our products inside and out so that you can answer questions.
• Processing Terms and Conditions documentation and ensuring it is signed and returned promptly.
• Keeping records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure client satisfaction and provide professional customer support.

HR Customer Service Representative Requirements:

• Human Resources or related certification (preferred but not required).
• 2 years of experience as an HR Assistant or Paralegal (preferred but not required).
• Exposure to Labor Law and employment regulations.
• Exposure to payroll practices.
• Full understanding of HR functions and best practices.
• Proficient using computers.
• Experience working with customer support.
• Typing Skills – 35 wpm

HR Customer Service Representative Attributes:

• Strong customer service skills and professional demeanor.
• Ability to handle confidential information.
• Excellent communication skills – written, verbal and active listening
• Positive, upbeat, friendly, respectful, and helpful attitude
• Pride in getting work done accurately and timely
• Must be dependable/punctual with regular attendance.
• Ability to stay calm when clients are stressed or upset.
• Expresses empathy towards clients
• Detail Oriented
• Has a “heart of service to others”
• Adaptable/flexible (with schedule)
• Follows up and follows through on commitments
• Extroverted/Persuasiveness
• Heart full of gratitude toward clients and co-workers
• Engaging – Able to develop great rapport with clients

Computer Equipment Requirements:

Computer Hardware:
o Windows PCs and Macs
o 2.0 GHz Processor (i3 or better)
o 8 GB RAM
o 128 SSD Hard Drive
o A minimum of one USB port (USB version 2)
o HDMI input (or adapter compatible)
o Dual Monitors Recommended

Computer Software:
o Operating System: Windows 10 or Mac 2017 or Newer
o Google Chrome version 90.0.4430.212

Internet Service Requirements:
o Internet access provided by a cable or fiber optic provider
o Minimum upload speed of 20 Mbps
o Minimum download speed of 100 Mbps
o Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.

Working Conditions:

• Constant usage of phone and computer systems
• Dedicated home workspace free of noise and distractions
• Physical Demands Constant sedentary work. You will typically be sitting for most of the time.

DISCLAIMER: The above information on this description has been designed to indicate the general
nature and level of work performed by employees in this classification. It is not designed to contain or
be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of
employees assigned to this job.

Job Types: Part-time, Contract

Pay: $25.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Application Question(s):

• How many words a minute can you type?

Education:

• Associate (Preferred)

Experience:

• customer service: 3 years (Required)
• Law Office: 1 year (Required)
• Intake: 2 years (Required)
• HR: 3 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• HR Certification/SHRM (Preferred)

Work Location: Remote