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Job Description
Responsibilities:
Handle incoming ACD calls. Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration. Respond to contacts via phone and email.
A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database. Data entry of consumer inquiries and requests into a proprietary ticketing system.
Requirements:
- Strong computer and data entry skills Strong analytical ability to resolve complex customer inquiries.
- Excellent verbal and written communications.
- Excellent interpersonal skills to effectively interface with all levels of staff, clients, and customers.
- Ability to multi-task.
- Ability and experience in performing research.
- Ability to demonstrate superior organizational skills by keeping files and work areas organized.
- Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
- Demonstrate a strong work ethic.
- Government contract experience a plus.
- Background Check
Experience:
- Must have minimum 1 year of call center experience
- Must be able to must obtain and maintain Public Trust Security Clearance upon hore
- Must be a US Citizen
Education:
- High School Diploma/ some college work preferred
- Experience 2-3 years Contact Center Customer Service Education
Shift information:
Location:
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you a U.S. Citizen?
- Can you pass a background check?
- Please describe in at least 3 sentences why you think you would be a good fit for this position. Include any relevant call center or customer service experience.
- If hired, when are you available to start?
Experience:
- Call center: 1 year (Required)
- Customer support: 2 years (Required)
Work Location: One location
