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Full Job Description
Do you like to help others? Are you passionate about benefits? Are you a team player? Our clients come from all walks of life and so do we. We strive to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our company stronger. If you like to help others and love to be part of a team, look no further.
Our company Benefits Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. We are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customer benefit communication and administrative services to our client’s individual employees.
Our company has a wide range of benefits including medical, dental, vision along with voluntary benefits; employer-paid benefits STD, LTD, and Term Life; 401k match, 11 paid holidays, and Paid Time Off.
Client: This position will be supporting Piedmont Healthcare in Atlanta, GA. This is a WFH position but candidates must live in the Atlanta metro area as there will be occasions that you will need to go into the Piedmont corporate office.
The Benefit Coordinator operates onsite at an assigned client location to provide administrative services to the client’s Human Resources department and employees, as well as BCInsourcing’s internal staff. Responsibilities include employee support and various client-specific administrative duties.
ESSENTIAL FUNCTIONS
Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns, including enrollment, deduction, billing, and claims issues; support benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
Administrative Service and Support: Completes various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
Performs all other tasks as assigned
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma/GED equivalent
Intermediate proficiency in Microsoft Excel
Demonstrate polished articulate verbal and interpersonal communication skills
Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
PREFERRED EDUCATION AND EXPERIENCE
Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
