Biocair, Inc Hiring for Cell & Gene Therapy Logistics Specialist Job at Carson, CA Full Time

With over 30 years’ experience in providing logistics solutions to the global scientific community, and with experts in the areas of regulatory compliance, temperature-controlled solutions, and supply chain, at Biocair we strive to be the best in what we do. We partner with our customers to really understand key challenges in life sciences logistics. Our innovative logistical solutions improve global supply chains across a range of scientific areas, including the transport of advanced life-saving treatments like cell and gene therapies.

The Logistics Specialist will deliver the highest quality service in our industry through the management of daily operational tasks in compliance with all relevant regulations, customer requirements, and the targets of the company as part of the Cell & Gene Therapy Logistics team. They will assist in the ongoing development of Biocair’ s operational ability in cell & gene therapy logistics to ensure the highest levels of customer service, commerciality, quality, & satisfaction.

Compensation & Benefits:

• $55,000 – $60,000, plus annual company bonus

• Health, vision, and dental insurance

• Employee Assistance Program

• 401K with generous match

• PTO

Responsibilities:

• Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided, and identifying service level improvements.

• Identify areas of weaknesses in the Biocair network and capabilities for the provision of cell & gene therapy logistics solutions and assist in the design, implementation, and completion of initiatives to resolve. To include assistance in but not limited to:

• Sourcing, onboarding, and training of new suppliers

• Creation and implementation of SOP’s (Standard Operating Procedures)

• Identification of and adherence to relevant regulatory requirements

• Coaching of colleagues around the wider business and promotion of the cell & gene therapy teams’ culture

• Systems development

• Act as subject matter expert in relation to cell & gene therapy logistics provision

• Assist with the production of quotations and responses to RFP’s giving effective solutions to clients whilst maintaining the company’s profitability targets.

• Assist in delivering effective cool chain solutions based on the correct choice of solution and appropriate utilization dependent on client needs.

• Proactively manage costs through:

• Planning cost-effective and appropriate solutions which do not compromise the quality of our service

• Challenging suppliers on costs and obtaining the best possible price for each shipment

• Ensuring that each shipment meets or exceeds expected gross margin targets, seeking further advice where these may not be met

• Helping resolve invoice queries when required

• Handle customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required.

• Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPA’s) providing regular updates to customers and internal stakeholders.

• Ensure that the department operates compliantly and within the law at all times.

Knowledge, skills, & abilities:

Required:

• Experience working within one or more of the following areas: Cold chain or time-sensitive multimodal freight forwarding, pharmaceutical industry (ideally a logistics setting), customer-orientated role with experience of successfully managing client & supplier relationships

• Excellent verbal and written communication skills

• Intermediate level Microsoft Office skills

• Ability to multitask

• Adaptable individual with a “can-do” attitude

• Ability to handle rapidly changing workload

• Ability to successfully coordinate and control third-party Biocair offices and supplier output remotely

Preferred:

• Logistics, courier and freight forwarding experience, to include cold chain and movement of hazardous materials

• Up to date regulatory and customs knowledge

• Direct customer service experience

• Direct supplier management experience

• Direct experience of cell & gene therapy logistics

• Degree level or equivalent in a Science or other relevant subject

Job Type: Full-time

Pay: $55,000.00 – $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location