Block By Block Hiring for Operations Manager Job at Nashville, TN Full Time

Operation Manager

Would you like to earn a great living while making a difference in Nashville, TN? Do you believe that one great interaction can make someone’s day? WE DO TOO. We’re looking for a manager that has a special blend of management skills, account management skills, and takes pride in their employees and community.

Block by Block is seeking to hire an Operations Manager to provide daily oversight to our Clean, Safety and Outreach Ambassador Program in Downtown Nashville. This role will manage a staff of 90+ Ambassadors that will be deployed throughout the district Downtown. This position includes interfacing with our client to not only manage daily district program operations, but delivering continual program improvements. We’re looking for someone with strong managerial skills, great work ethic, and someone who understands the importance of creating a great downtown experience.

Specific daily responsibilities of the Operations Manager may include:

· Coordinate recruitment, selection of candidates, and Onboarding and training of all new Ambassadors in the Clean and Safety Program

· Continual adjustments to the deployment of our clean safety team and resources to match changing needs. This includes resources of the “human kind.” Basically, redeploying according to daily needs.

· Continual problem identification and solving to improve the quality of the Clean and Safe program. Problem solving and solution finding is a very big part of what our Operation Managers do. We need an innovator to lead our teams in our downtowns.

· Procurement and Inventory of supplies and equipment.

· Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Budgeting, Kronos Timekeeping, Budgets…you get the idea.)

· Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures

DO APPLY IF:

· YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS that engage on a very high level with the general public so we need great personalities to lead our teams. A good sense of humor helps.

· You have solid work history and longevity of at least 3-5 years at your last employer; we prefer 5 continuous years

· You have supervised a 90 person team (We plan on growing!)

· You enjoy working outside in all weather. Yes, all weather.

· You are a problem solver. Remember, we need innovators.

· You know what Quality Assurance means…This means exceeding client expectations, exceeding the Ambassadors expectations

· You have “a little dirt never hurt anybody” mindset. (You’re going to get dirty a lot)

· You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)

· You have a “do what is right” mindset. Integrity is a must!

· You like a varied work schedule. Events will happen in this city. A manager will need to lead the team during event seasons.

DO NOT APPLY IF YOU:

· Tend to be indecisive and have trouble making quick, effective decisions. (We can’t hold your hands. You have to be strong.)

· If you are inflexible and can’t work outside of a M-F 9-5 position when necessary

· Do not like talking to people or prefer to work alone, because this is not that job.

· Like to sit at a desk and file papers all day, because this is not that job.

· Like to know exactly what your day will be like, because this is not that job.

“Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Nashville, TN 37203: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 5 years (Required)
• Account management: 5 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location