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Full Job Description
Thank you for considering a career at Bon Secours Mercy Health!
SUMMARY OF JOB RESPONSIBILITIES:
Works under the direction of the Manager of the Associate Services Center with the primary responsibility for maintenance of all electronic and hard-copy personnel records. Organizes and scans both active and terminated personnel files in the Hyland OnBase electronic filing system. Serves as a representative of the HR Service Center with duties including but limited to: Responding to employee questions, processing of employee transactions utilizing HR ServiceNow, receiving and sending mail, file retrieval for Joint Commission surveys and other duties as assigned.
Works collaboratively to ensure mission achievement with a spirit of compassion and respect.
QUALIFICATIONS:
Ability to use office equipment such as: printers, scanners, fax machines, copiers, computers, laptops, and monitors.
Ability to type 35 words per minute.
Attention to detail.
Ability to use Adobe Acrobat to edit documents.
Knowledge of Microsoft Office applications such as: Teams, Word, Excel, PowerPoint, and Outlook.
EDUCATION:
High School Diploma or GED required.
EXPERIENCE:
1 year experience in utilizing an electronic filing system.
2 years demonstrated customer service experience required.
Previous experience in Human Resources preferred.
Previous experience in mail processing preferred.
Previous clerical experience preferred.
KNOWLEDGE AND SKILLS:
Knowledge and skill required to perform the job responsibilities for both technical and dimensional content.
Experience in working in Human Resources with fundamental knowledge of basic HR policy interpretation.
Customer service skills.
Experience in Microsoft Office applications.
Ability to use office equipment.
PROBLEM SOLVING/DECISION MAKING:
The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
Ability to function independently with minimal direction.
Strong sense of urgency.
Proven time management and organization skills.
SCOPE OF IMPACT/ACCOUNTABILITY:
The potential impact of actions on results of Humility of Mary Health Partners and the job’s accountability for achieving results.
Work must be accurate and timely or may have significant impact on employee and labor relations and on decision effectiveness.
Must take ownership of the work that is assigned/distributed.
INTERPERSONAL COMMUNICATION:
The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.
Regularly interacts and communicates with staff, administrators, managers, and employees. Must have strong oral and written communication skills. Must have positive telephone and customer service skills.
Attend weekly team meetings to receive updates on processes, policies, case work, etc.
PRINCIPAL JOB ACCOUNTABILITIES:
Maintenance of all electronic and hard-copy personnel records including organization, file maintenance and electronic scanning.
Responsible for mail retrieval and distribution. Receives mail and sends to the appropriate departments for processing.
Provides support in ServiceNow including case creation, processing requests, and resolving assigned case work.
Provides open positive communication, direction, and assistance to personnel regarding policies and procedures.
Monitors the HR Service Center fax/email box for distribution of requests to the appropriate departments for resolution.
Provides support in retrieving files for Joint Commission surveys, Regulatory Requests, subpoenas, etc.
Retrieves documents from the File Support Shared email to be filed, processed or routed to the appropriate department for resolution.
Sends out correspondence from other departments such as letters, files, forms, etc.
Prioritizes work to meet deadlines.
Performs other duties as assigned.
Bon Secours Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
Scheduled Weekly Hours:
40
Work Shift:
Days
Department:
SS Human Resources – HR Services
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].
