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Restaurant Team Member
The Team Member is responsible for providing exceptional guest service and support, while working closely with Restaurant Management and other Team Members to maintain operational standards and procedures. This position operates under the direction of the Restaurant General Manager (RGM) and Shift Leaders and has direct interactions with guests and members of the field operations team. Positions are available on all shifts.
Responsibilities:
- Greets guests professionally, receives orders, processes payments, verifies accuracy of guest orders and responds appropriately to customer issues
- Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities
- Prepares and packages food and drink products
- Cleans kitchen area, counters, food preparation areas and utensils
- Cleans dining room, restrooms and exterior grounds
- Maintains health and safety standards in work areas
- Unloads and stocks inventory items as needed
- Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
- Responds to guests’ needs in a professional and polite manner
- Communicates in a positive manner with customers, peers and managers
Minimum Qualifications:
- Must be at least sixteen (16) years of age
- Must be committed to delivering exceptional guest service
- Must be willing to perform all restaurant tasks
- Ability to work in a fast-paced environment
- Ability to interact productively with co-workers and function well in a team environment
- Ability to resolve issues that may arise in restaurant
- Available to work evenings, weekends and holidays
About Us:
Rackson Restaurants is a franchisee of quick service restaurants with locations in several states across the Northeast. Rackson offers a competitive salary plus a strong commitment to promoting from within.
