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Cape Fox Corporation is seeking an HR Specialist (Central Processing Unit) to join our team in support of the US Agency for International Development (USAID).
This position is in the Office of Human Capital and Talent Management (HCTM), Centralized Processing Unit (CPU). This position merges the skills and knowledge of both Human Resource Management and Federal Processing. The incumbent of this position is processes Personnel Actions in HCTM’s Centralized Processing Unit and is relied upon as a SME on the processing of actions within the unit. The incumbent of this position works with the CPU Team Lead to provide training to members of the CPU.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Employee may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
Essential Functions and Responsibilities
Duties include:
- Processes Personnel Actions (primarily of a Tier 1 nature)
- Subject Matter Expert (SME) for HCUP actions (both for processing, reviewing and training others on HCUPs)
- May serve as a back-up to the Data Analyst (pulling reports, compiling statistical information, working with CPU Team Lead on transferring data to cases to be worked by processors, if needed)
- Human Resources Management research and analysis
- Scanning documents into eOPF
- Conducts entrance on duty sessions
- Assists in creating/modifying knowledgebase documentation.
- Builds sustainable relationships and engages customers by going the extra mile.
- Assists with special projects related to HR Transformation, including data cleanup and SOP creation.
JOB REQUIREMENTS
Education and/or Experience
- 3-5 years of federal HR generalist or specialist experience
- Proficiency correcting processed actions in HCUP
- Working knowledge of the Guide to Processing Personnel Actions (GPPA)
- Experience with solving customer requests; experience resolving issues with an automated help desk tool would be deemed a plus, specifically ServiceNow
- Highly proficient ability to provide customer service to a variety of customers at all levels of the Federal service under varying circumstances.
- Exceptional Customer Service skills to meet requirements of a demanding customer base under tight deadlines.
Qualifications and Requirements
Ability to communicate technical information to non-technical audience.
Excellent problem solving, troubleshooting, and analytical skills
Effective organizational and interpersonal skills including written and verbal communication skills.
Effective writing skills; must use proper grammar and punctuation in all responses to customers.
Ability to work under deadline pressure, handle stress and deliver professional results.
Long hours and weekends may be required to meet deliverables.
Self-motivated with minimal oversight.
Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
Some travel may be required.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
MUST BE ABLE TO OBTAIN AND MAINTAIN USAID FACILITY ACCESS
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HCUP: 1 year (Required)
- processing actions: 1 year (Required)
Work Location: Remote
