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As a Support Developer on the Orders Team at C.H. Robinson, you will use your passion for technology and strong customer service to support our custom, highly related, enterprise-level software. In this role, you will collaborate with Software Engineering Managers, Engineering Product Managers, Software Engineers, and Support Developers to provide technical support to teams working within the Orders Domain. You will use your problem-solving skills to investigate issues and answer questions to help ensure other teams can use and work within the Orders domain smoothly. Your eagerness to learn our systems, along with your positive attitude will ensure you experience success in the role.
C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office.
Responsibilities:
Proactively review planned implementations and identify potential integration or problem areas that require monitoring
Support existing applications, APIs and integrations as designated
Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions
Use your knowledge of overall system designs and flows to understand the scope of issues and reduce areas of potential impact
Proactively and reactively identify, define, and add monitoring, tracing capability, metric collection, and reporting to systems to help uncover production issues
Develop application and process improvements for production performance and/or automate manual tasks
Triage support tickets based on severity for resolution
Analyze, determine root cause, and act to effectively communicate and facilitate resolution of production issues
Analyze and provide complete solutions to issues to prevent reoccurrences of issues
Contribute to service transition initiatives and process improvement by attending transition meetings, asking questions, and raising concerns about issues the team is seeing
Identify and document impact to existing systems using workflow diagrams, use cases, functional diagrams, and other diagrams as appropriate
Lead discussions regarding current issues, process improvements with other IT teams as needed
Utilize various tools to resolve and analyze technical failures to either resolve or identify the root cause of the issue
Required Qualifications:
2+ year of experience supporting complex enterprise class systems
Solid understanding and practical use of Microsoft development technologies such as VB.net, C#, XML, SQL, Object Oriented Development, and Web Services
Ability to provide emergency technical support outside of business hours
Experience debugging complex APIs using Visual Studio
Excellent communication and interpersonal skills
Proven ability and willingness to quickly learn new skills
Demonstrated critical thinking, negotiation, facilitation, consulting, problem solving, decision-making, strategic and analytical skills
Ability to navigate issues and exhaust all resources before reaching out for help
Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions
Bachelor’s Degree or equivalent work experience and a high school diploma/GED
Preferred Qualifications:
Experience with VB.net, C#, XML, SQL, Object Oriented Development, and Web Services
Experience with any of the following technologies
Kafka
Octopus
Jenkins
PowerShell
Winforms
Angular
React
WPF
Experience working on RESTful API’s (.Net(servicestack), .Netcore)
Experience effectively delivering results in a fast paced, flexible environment
Being self-motivated and having the ability to take initiative when needed
Basic understanding of how Enterprise Applications Work
Familiarity with Remote Connection tools for connecting to PCs/LTs
Familiarity with Citrix and Terminal Services – including ability to diagnose local PC/LT or application issues
Experience with a ticketing system
Previous customer service experience
Able to identify when internal knowledge needs to be updated
Ability to identify reoccurring issues
Willing to go above and beyond to resolve issues and help the Team
Ability to collaborate with other teams and build relationships with the business and IT
Strong written and verbal communication skills with the ability to communicate in a clear and consistent manner
Ability to display empathy while providing an excellent service experience
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
