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At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Job
The Group Director Supply Chain Planning & Order Management Director is responsible for providing both strategic and tactical leadership and to drive “best in class’ customer service performance by optimizing inventory levels, service levels (internal and external), inventory management (excess & obsolete). The person will also be responsible for the efficient E2E flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation, work with customers and internal business partners to optimize our order-to-delivery cycle times
Key Responsibilities include:
- Lead the supply chain planning team inclusive of all facets of supply planning ensuring all KPIs including inventory levels, minimization of excess & obsolete, customer service, and business plans are met and/or exceeded
- Primary regional liaison with global supply chain teams, focusing on collaboration and supply availability because of demand variability, and process alignment across supply function
- Lead of the domestic Transportation function – Management of shipments of products to point of sales, ensuring traceability and conformity necessary documentation, spearhead continuous improvement programs.
- Support the business through being the lead Supply Chain representative for cross-functional projects by providing operational insights, recommendations, and ad-hoc analysis as needed
- Lead identification and prioritization of value-added activities that contribute to the growth and cost effectiveness of the business. Lead the team to successful implementation (e.g. consignment, assembly, SAB rollout, ecom internalization, CSR, etc.)
- Ability to anticipate and communicate supply risks and/or interruptions to the business inclusive of providing communication to marketing and sales whilst concurrently working on remediation plans to minimize loss of sales
- Build strategies to support new product launches inclusive of retail and shipment scenarios, safety stock models, and E&O risks to the business
- Builds and maintains strong, positive, and collaborative partnerships with all stakeholders in Operations, Divisions (Heads of department) and Corporate teams.
- Ensures operational adherence to the plan (timely processing and/or flow of orders, adherence to budgets, etc.) and communicates issues impacting product availability and/or financial budgets.
- Share best practices and actively contributes to process improvement. Utilizes LEAN and responsive working methodologies (as applicable) through problem solving and process improvement activities.
Position Logistics:
- Strong knowledge of all aspects of the Supply Chain – warehousing / distribution center operations, logistics, production, procurement, planning, forecasting, inventory management, etc.
- Leadership – Ability to attract, develop and retain top talent.
- Change leadership: Experience leading through significant change & transformation to move an organization forward in a strategic and financially responsible way.
- Ability to coordinate multiple tasks simultaneously and work efficiently within a cross functional matrix organization.
- Strong written and verbal communication skills, demonstrated ability to listen, negotiate, lead and communicate with retailers.
- Must be self-motivated and self-starter, with strong analytical skills, attention to detail and systems acumen.
Minimum Education: BA/BS required, in Supply Chain Management or related quantitative discipline.
Minimum Years of Experience: minimum 5-7 years operational/planning experience, preferably in the luxury, retail space with 3 years forecasting, buying, inventory planning, sales, or related complimentary field
The anticipated base salary range for this position is $133,900 through $150,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Compensation
- Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position
Benefits and Perks
- Flexibility (flexible time and hybrid work options)
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
