Charter Technology Solutions, LLC Hiring for Chief People Officer at Brooklyn, NY Full Time

Job Overview:
CTS seeks an experienced professional to build and lead the department, structures, and systems necessary to provide a cohesive, full spectrum of human resource services for its growing company.
Reporting to the Founder & CEO, the Chief People Officer (CPO) is a key member of the company’s executive leadership team alongside the Chief Technology Officer and Chief Finance and Operations Officer.
The CPO will oversee the strategies and day-to-day activities related to managing CTS’s human resources; and the CPO will ensure the company meets its business goals in a way that is sustainable and aligned to its core values.
The ideal candidate will be a seasoned leader with direct experience scaling an organization and an orientation towards continuous improvement.
Requirements/Qualifications:

• A minimum of 10 years’ experience directing an array of human-resources related activities both from a strategic and on-the-ground/tactical level.

• Direct experience building a team and more broadly scaling operations, ideally for a similarly sized or larger organization.

• Must be a clear, strategic, and persuasive communicator, with strong people management skills and an ability to earn the trust of the extended team to influence positive organizational outcomes.

• Strong attention to detail and capacity to operationalize ideas, as well as an ability to think strategically and see the bigger picture.

• Demonstrated experience with problem-solving, conflict resolution, and an ability to handle sensitive issues with diplomacy, judgment, and discretion.

• A high level of emotional intelligence to navigate and build strong relationships with a wide range of personalities and people with varying skill sets and priorities.

• Comfort working with data to make well-informed decisions.

• Experience in a K-12 school or technology services company, a plus.

• Undergraduate degree required. An advanced degree in a related field, preferred.

This is a full-time position based at our Brooklyn office. Some local travel (in NYC) may be required.

Key Areas of Focus:

Strategic Planning

• Partner closely with the Founder & CEO and other executive team members to shape enterprise-level decisions by anticipating human resources opportunities and challenges and making proactive recommendations related to all aspects of the People Experience (which includes but is not limited to attracting, hiring, onboarding, training, engaging, retaining, supporting, coaching, developing, and managing talent).

• Drive a comprehensive people management agenda and set strategic priorities around managing human resources.

• Build an effective team, as well as the necessary structures, systems, policies, and procedures. Design and implement a human resources plan that meets CTS’s immediate, near-term, and longer-term needs.

• Develop and implement practices to promote a diverse, equitable, inclusive workforce and a modern, professional organizational environment and culture.

Performance Management

• Oversee the annual review process. Ensure alignment between the company’s OKRs and department-level and individual goals. Drive the implementation and use of Lattice; ensure the platform is fully operational and staff are adequately trained and supported.

• Help nurture and promote a culture of high performance and accountability across the workforce.

• Ensure staff receive quality feedback through both informal and formal processes.

• Monitor and maintain the company-wide job architecture structure to ensure job responsibilities and promotion paths are clear to all employees.

Employee Relations

• Maintain and continuously strive to improve staff engagement, satisfaction, morale, and retention.

• Develop an evidence-based approach and strong relationship with managers and staff in order to effectively address complaints, assist with investigations, resolve problems and grievances.

• Provide guidance and coaching to resolve performance, disciplinary, or other employee issues, including terminations.

• Promote a safe, healthy, and inclusive work environment that allows employees to thrive.

• Ensure clear and consistent communications regarding HR policies and issues.

Recruitment and Onboarding

• Drive all aspects of attracting, screening, acquiring, and onboarding talent.

• Build a strategy to ensure a healthy pipeline of qualified candidates, an effective screening and hiring process, and system for new employee onboarding / training that meets the fast-paced, seasonal needs of the business.

• Drive succession planning and talent pipelining (to develop staff and promote from within General HR Administration

• Ensure compliance with all federal, state, and city labor laws and regulations. Keep abreast of new developments in the HR field and ensure that CTS is in line with industry standards and best practices that are aligned with the company’s goals and initiatives.

• Review and author HR policies, processes, and procedures. Ensure they are properly documented and communicated throughout the company.

• Collaborate with the CFO and Accounting team to ensure payroll is on time and accurate.

• Manage overall headcount-related costs across the organization.

• Coordinate with legal counsel if/as needed and appropriate.

Training and Development

• Collaborate with executive leadership to foster a culture of self-improvement, personal growth, and professional development.

• Coordinate a continuous program to provide employees with meaningful training, education, and other learning opportunities.

• Offer specialized training for managers and prospective managers.

Total Rewards Program Management

• Drive the monitoring, data collection, market research, strategic thought partnering, and decision-making necessary to ensure CTS’s compensation and benefits remain competitive. Recommend changes to the existing structure if/as needed in order to attract and retain a high performing workforce.

• Ensure the effective administration of employee benefits [and Justworks, the PEO platform.]

• Negotiate with vendors to ensure benefits meet employee needs and are competitively priced.

• Ensure the company continues to remain responsive to the ongoing impact of the pandemic (proactively revising and/or creating policies regarding flexible work structures, employee engagement, etc.).

Job Type: Full-time

Pay: $170,000.00 – $175,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

Work Location: Hybrid remote in Brooklyn, NY 11232