Chick-fil-A | E Colorado Blvd Hiring for Human Resources Manager at Pasadena, CA Full Time

ROLE DESCRIPTION

The Human Resources Manager is in charge of overseeing and maintaining local, state, and Federal employment compliance for all Team Members. The HR Manager is expected to be a conceptual thinker with fantastic organizational and conflict management skills. To ensure success, HR Managers should exhibit strong decision-making skills with a deep understanding of employee relationships and staffing management. Top candidates will be comfortable “working in the grey” and have laser-focus on the details.

RESPONSIBILITIES

The HR Manager is expected to:

Compliance

• Maintain a working knowledge of relevant local, state, and federal legislation for labor compliance
• Partner with Owner/Operator to ensure personal liability and risk management to protect the interests of the organization and its employees
• Partner with the Chief of Staff and Dir. People & Organizational Development to create policies and systems to ensure a safe and compliant workplace
• Serve as the organization’s COVID-19 Point of Contact (POC) to issue work clearance for weekly testing Team Members, manage changes to COVID-19 regulations, and address all other related inquiries
• Correspond with OSHA Consultant monthly and maintain OSHA binder
• Correspond with Bambee and ensure HR policies and procedures are met
• Ensure accessibility and disability resources are provided to ensure workplace safety
• Work with legal firm to update employee handbook each quarter and notify employees of any changes
• Review and respond to all EDD claims, Sedgwick and workman’s compensation claims, and Pasadena City and Health Communications
• Serve as the primary point of contact for labor lawsuits alongside organization’s legal representation
• Participate in coaching conversations with Team Members and leaders to correct behavior to ensure compliance
• Ensure break policy is followed and track all meal penalties
• Oversee admin in the monthly payroll audit
• Order local, state, and federal labor posters and ensure they are posted in the restaurant
• Oversee all child support claims and ensure paycheck deductions
• Communicate and facilitate benefits related to disability, FMLA, and Maternity/Paternity leave

Employee Files

• Issue paperwork required of new Team Members during orientation and onboarding
• Audit existing Team Member files for proper paperwork monthly
• Track completion of required trainings and certifications (e.g. Food Handler’s Cards, ServSafe Certification, Worker’s Permit, Sexual Harassment Training, COVID-19 Vaccination Status, etc.)
• Prepare Department of Labor i9 archives separated from employee files

Payroll

• Issue disciplinary action and accountability to Team Members for failure to record time in accordance with labor law
• Issue exception pay, bonus checks, and other special circumstances as it relates to wages
• Ensure premium deductions are recorded for healthcare, vision, dental, etc.

Benefits & Employee Resources

• Partner with external Insurance/Benefits Broker to ensure ACA reporting compliance
• Notify employees when they become eligible for insurance and retirement benefits
• Provide and answer Team Member FAQS as they relate to benefits
• Partner with Owner/Operator to design PTO system
• Create an annual budget and tracking system for benefits issued and used to reevaluate benefit package annually
• Serve as primary point of contact between CFA, 3rd party vendors, and employees as it relates to benefits and resources
• Ensure CFA Home Access is issued and updated for all leaders of the organization

Advancement & Termination

• Participate in coaching and disciplinary conversations regarding promotion, suspension, and termination
• Maintain systems for internal promotions pertaining to applications, interviews, etc.
• Generate offer letters for new Team Members and leaders
• Conduct exit interviews, issue last paycheck, and receive CFA property (uniform, keys, card swipes, etc.) at a Team Member’s termination
• Notify admin to remove employees from Back-office system, email, and Slack upon termination

Other

• Establish quarterly goals aligning with the Restaurant’s Vision, Core Values, and Business Plan
• Maintain and leverage positive relationships with all Restaurant leaders to achieve results
• Meet weekly or bi-weekly with direct reports: HR Admin
• Meet weekly with supervisor: Director of People & Organizational Development
• Meet weekly with: Director of Talent & Culture
• Meet as needed with: Chief of Staff and Owner/Operator
• Maintain proficiency in basic FOH and/or BOH Positions to assist in Operations as needed
• Identify and develop Team Members from Prospect to Pipeline to build sustainable growth and succession of leadership
• Partner with Leadership Coach to identify Team Members eligible for coaching: performance coaching, personal development coaching, and promotion eligibility coaching
• Partner with Talent & Culture Director to participate in interviews for internal and external candidates, as needed
• Create, maintain, and innovate organizational systems to improve job performance, employee satisfaction and engagement, and operational effectiveness as they relate to Human Resources
• Complete other duties as assigned by Chief of Staff and Owner/Operator

REQUIREMENTS

• 3-5+ years experience with HR labor law compliance and employee mediation
• Bachelor’s Degree in Human Resources or other related fields Generalist or Manager
• PHRca, SHRM, CALHR or other HR certification
• Willing to work holidays
• Willing to work nights and weekends
• Available to work 40-50 hours per week

Chick-fil-A (CFA) is a quick-service restaurant brand originally founded by S. Truett Cathy in 1946. Chick-fil-A’s expressed mission is: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.” Since then, Chick-fil-A has become a household name nationwide with restaurants franchised in 47 states and counting.

Chick-fil-A E. Colorado Blvd is a franchised restaurant owned and operated by Adaobi Gwacham (ACG Foods, LLC). Located off the 210 Freeway, along the Rose Parade Route and across the street from Pasadena City College, CFA E. Colorado Blvd is a fast-paced, high-volume, full-service restaurant. Though we sell chicken, we are really in the business of people. Through our Commitment to Care and Core Values, we aspire to be the most caring restaurant in Pasadena. Which starts with ensuring we are the most caring employer in Pasadena – that’s where you come in!

At CFA E. Colorado Blvd, our Team Members work hard and push themselves to be their very best – for themselves, for their team, and for the organization. If you want to be a part of a record-breaking team where every team member’s leadership potential is elevated – this could be the opportunity for you!

“We should be about more than just selling chicken.

We should be a part of our customers’ lives and the communities in which we serve.”

S. TRUETT CATHY 1921—2014