A collective energy and ambition. A place where you can make a real difference.
We’re a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.
Summary:
The Manager, IT Infrastructure Operations establishes and maintains a company-wide IT operations framework, leveraging standards-based ITIL methodologies. This individual establishes and maintains well-defined processes to facilitate high-quality IT operations and support, efficient and secure infrastructure, monitoring, and measurement.
The Manager identifies, develops and implements tools and programs to maintain processes across the organization that continually improve IT operations, customer service, communications and relationships throughout the organization. This individual owns operational incident response coordination, establishes appropriate standards and controls, and directs the establishment and implementation of appropriate operational policies and procedures.
This individual works closely with Delivery Managers and project teams to ensure that the support of IT solutions is planned early in a project, so that quality operations support is in place when a project is over. The individual also works closely with ITSM Delivery Manager as well as appropriate architecture resources to help create continuous improvement opportunities.
The Manager develops and reports key operational and project execution metrics on a regular basis to measure quality of IT infrastructure service operations delivery, as well as articulate trends and issues. This individual directly manages the outsourced Infrastructure Managed Services delivery relationships and any internal IT Operations team members.
This leader achieves results through a combination of efficient and effective resource and work management, building and maintaining relationships with staff, leadership, and key stakeholders, the acquisition and development of talent, the management of finances and resources related to the function, and the execution of solid strategy, policy and processes that are aligned with achieving the goals of Technology Operations.
Role Responsibilities:
IT Operations Framework
Change Management and Release Management
Incident Management
IT Operational Service Level Reporting and Metrics
Problem Management
Communications, Collaboration, and People Management
Service Support
Education & Experience:
#piq
COVID VACCINE REQUIREMENT*: To support the health and safety of our team members, successful candidates for employment in this role must (1) be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention (CDC) and to have submitted proof of vaccination status, or (2) request and receive an approved accommodation based on medical circumstances or sincerely held religious beliefs, practices or observances.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/
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