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Responsibilities
Qualifications
Education:
Experience:
Functional/Technical Knowledge, Skills and Abilities Required:
The anticipated starting salary range for Colorado-based individuals in this position is $65k-75k+ (based on experience and internal equity) This position is eligible for benefits as well as annual bonus based on the achievement of defined goals.
About Cielo
Are you ready to accelerate your career? Join Cielo as an Remote Operations Manager – Service Delivery! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
The Remote Operations Manager – Service Delivery is responsible for increasing service efficiency and client satisfaction by reviewing various portfolio metrics and team processes to drive process improvement changes. They have the ability to successfully provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making. They maintain a culture of operational excellence and can clearly live and articulate Cielo’s “We Become You” promise.
Responsibilities
- Manage flexibility and scalability within the team by managing and allocating resources (Interviewing Specialists, Recruitment Specialists, Talent Acquisition Coordinators, Seniors, Associate Managers etc.) across the dedicated recruitment support / leveraged teams to support the recruitment work of our client services teams.
- Develop and track productivity metrics to ensure the team is able to meet Service Level Agreements (SLA).
- Lead hiring, management of, and career development for the recruitment support team in a variety of recruiting support roles. Provide leadership, inspiration and coaching to the team. Manage the process and technology effectiveness for the department, ensuring a consistent client and candidate experience.
- Review trends and opportunities, determine variability and business impact and develop recommendations and/or alternatives by applying structured analysis of various types of data.
- Lead the development and delivery of training for team as well as support for client teams to increase operational efficiency, compliance, service and overall client satisfaction.
- Lead change management initiatives when new process and procedures are launched.
- Establish regular communications with team members, such as 1-1 meetings, team meetings with established agendas or other regular touch points.
- Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
- Analyze and troubleshoot operational issues for processes and develop action plans to remedy.
- Drive best practice sharing and adoption of operational excellence. Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization.
- Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
- Showcase a high level of understanding and become engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You.”
- Drive standardization and consistency of processes and procedures.
- Additional duties as assigned.
Qualifications
Education:
- Bachelor’s degree required.
Experience:
- Minimum of 5+ years in talent solutions or project management required.
Functional/Technical Knowledge, Skills and Abilities Required:
- Analytical and problem solving skills with lens to Return on Investment (ROI).
- Ability to establish trends/opportunities, determine variability and business impact and develop recommendations/alternatives by applying structured analysis of various types of data.
- Experience with action planning and execution of action planning: measure effectiveness of models and process, tailor updates/amendments based on portfolio/client needs.
- Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.
- Concentrated understanding of continuous process improvement methodology and has implemented process improvement initiatives in the past.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
- Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).
The anticipated starting salary range for Colorado-based individuals in this position is $65k-75k+ (based on experience and internal equity) This position is eligible for benefits as well as annual bonus based on the achievement of defined goals.
About Cielo
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or [email protected]
