Citi Hiring For Operational Excellence Program Manager Operations Executive Council at New Castle, DE, United States Full Time

Job Description

The Operational Excellence (OE) organization is a newly formed group within the EO&T organization that will be focused on implementing a global framework to reduce operational risk and increase straight-through-processing (STP) across the firm. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces risk, speeds up execution and reduces defects. The team’s focus is delivering business functionality – balancing efficiency, risk and client experience across the firm, streamlining operations by automating processes from beginning to end, reducing manual touch points, and creating leaner processes across the firm.
Job Detail:
Citi’s Operations Executive Council (OE Council) is the single consolidated strategic governance body for Citi’s Operations globally, driving a unified strategy and governance across the firm by setting policies and standards, and managing results.
The OE Council will govern and serve as the senior integrated decision-making body for Operations at Citi, and will be responsible for the following:

• Define the operations strategy and implementation path
• Setting operational standards and parameters for adherence
• Driving convergence, leveraging best practices and change to implement target operating model across all Operations.

The role requires the selected candidate to drive the agenda pipeline for, and facilitate the primary meeting of the OE Council, and to liaise with senior Operations management and lead/support special projects on behalf of the Council. In addition to overseeing the OE Council meeting and managing essential relationships with senior O&T managers, there will be exposure to a wide range of macro-level operations and business issues. The individual will be directly involved in supporting the execution of Citi’s Operations Strategy and providing program management and leadership. The selected candidate should be able to form relationships quickly; facilitate, indirectly influence and motivate teams; perform as a highly capable program manager; and possess very strong verbal and written communication skills. Internal candidates with Technology experience and/or enterprise-wide Citi experience are preferred.
Key Responsibilities:

• Responsible for facilitating the primary governing meeting of the OE Council, own the agenda and underlying governance processes
  • Develop and maintain end-to-end pipeline of strategic technology topics for CIO Council discussion based on OEC asks/needs/priorities and input from strategic initiative leads
  • Manage schedule of risk and controls updates to the OE Council, and carefully balance topic themes for each meeting
  • Facilitate in-person the weekly meeting of the OE Council
  • Facilitate OE Council review and approval of Operational policies and standards and other mandated items
  • Create and manage regulator-accessible meeting record of Council discussions, and communicate and track to closure any follow-ups
  • Liaise with topic owners, presenters, and related subject matter experts to appropriately prepare for OE Council discussions and facilitate required pre- and post-meeting awareness

• Support and lead special projects sponsored by the OE Council:
  • Analyze and implement improvements in governance and communication approaches of special projects
  • Facilitate engagement and participation of senior Operations leaders across workstreams
  • Provide program management support to projects including monitoring implementation progress, and helping to manage and resolve risks and issues
  • When needed, personally develop executive level and broad organizational communications that summarize workstream outputs and adoption approaches, including communications to the OE Council, and Citi’s O&T Committee of the Board

• Serve as Relationship Manager for strategic Operations Initiatives and Functions:
  • Conduct bi-weekly meetings with the CAOs and Chiefs of Staff for each Operations organization to cascade key outcomes and follow-ups needed from OE Council meetings and help to manage the pipeline of CIO Council agendas.
  • Liaise with leads of OE Council strategic initiatives and Operations Governance functions, to prepare for OE Council discussions and address open issues.

• Author OE Council Communications:
  • Develop and enhance senior management presentations to the OE Council
  • Author communications from the OE Council to sectors/organizations

• Additional responsibilities/requirements:
  • Strong project management, organizational, planning and coordination skills
  • Ability to work well and take initiative in ambiguous situations
  • Highly effective communication skills
  • Critical thinking and analytical skills
  • Strong interpersonal and relationship building skills
  • Comfortable interacting with all levels of management

Qualifications:

• Bachelor’s Degree required. MBA or MS preferred, or equivalent experience in Operations or business
• 6 – 10 years’ experience successfully managing complex projects, including experience applying a structured approach (methodology) to successfully managing, tracking, planning, monitoring and ing across concurrent multiple projects spanning geographies and organizations.
• Financial Services Operations experience required; Citi experience preferred. Prior Management Consulting experience a plus.
• Individual should be analytical, flexible, team-oriented, with strong interpersonal, relationship building, communication, and follow-up skills, strong attention to detail, and ability to multi-task.
• Strong project management, organization, planning, coordination, and critical thinking skills.
• Excellent influencing, facilitation, and partnering skills, with experience and ease interfacing with senior management
• Technical proficiency in MS Word, Excel, and PowerPoint

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Job Family Group:
Research
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Job Family:
Research Product
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.