Communications Operators, also referred to as “dispatchers”, are often the first trained point of contact in an emergency. They begin the important work of obtaining essential information, remaining calm, calming others, and sending the appropriate responders to the right location. Dispatchers are responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field.
Astoria Dispatch operates within the Astoria Police Department and answers roughly 80,000 calls a year, of which approximately 13,000 are 9-1-1. From these calls Astoria Dispatch creates approximately 45,000 calls for service for police, fire and public works agencies in the Computer Aided Dispatching (CAD) system.
SCHEDULE
This is full-time shift work in a dispatch center which operates 24 hours per day, 365 days per year. Everyone can expect to rotate through a variety of shifts including days, swing, nights, holidays and weekends with proper notice.
KEY QUALITIES
Excellent communication skills to listen, speak and direct during operation of two-way radio and multiple phone lines and within the dispatch center.
Advanced technological skills to accurately and efficiently use computers, software, radios and other equipment in managing calls and entering data.
Well established decision making and multitasking skills
Ability to stay composed
Flexibility
Willingness to learn
PAY
$26.23-31.88 per hour, plus incentive pay
BENEFITS
Full Benefits: Health Insurance (90% City-paid) including Medical, Vision, Dental; City-paid HRA Contribution, City/Employee paid PERS Retirement, City-paid Basic Life, LTD and AD&D; Vacation, Personal and Sick Leave Accruals; Holiday Pay
TO APPLY
For full details and to apply, visit: https://astoria.applicantpool.com/jobs/
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