City of Austin Hiring For Key Account Manager at Austin, TX, United States Full Time

Job Description

Posting Title
Key Account Manager

Job Requisition Number
AE502526

Position Number
118193

Job Type
Full-Time

Division Name
Customer Energy Solutions

Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Engineering, or Liberal Arts, plus six (6) years of experience in account management, B2B sales, customer service, energy efficiency, corporate sustainability, project management, electrical design or facilities management, or other directly related experience, including at least two (2) years of utility experience.

• Experience may substitute for education up to four (4) years.

• Graduation with a Master’s degree in Business Administration from an accredited college or university or Professional Engineer (PE) license may substitute for up to two (2) years of experience.

Licenses and Certifications Required:

• None.

Physical Requirements:

• Must be able to bend, lift, walk, carry, or use a force equal to lifting up to ten (10) pounds frequently and greater than ten pounds of force occasionally.

• Must be able to view a computer screen and possess the manual dexterity required to operate a personal computer on a frequent basis.

• Must be able to climb ladders and traverse construction job sites with up to one (1) mile of walking over raw terrain.

• Must be able to endure frequent outdoor activity, sitting, standing, walking, squatting, bending.

• Must be able to endure occasional exposure to extreme heat, cold, inclement weather, noise, mechanical hazards, fume/odor/dust hazards, electrical hazards, kneeling, and crawling.

• Must be able to travel out of town for meetings or conferences, when necessary.

Notes to Applicants

Responsible for managing Austin Energy’s (AE) business relationships with Key Account commercial and industrial customers with technical and complex energy requirements. Performs account management activities and acts as a resource and facilitator to resolve customer issues as they arise.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

TRAVEL:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. This is an essential position and will be required to be available for Incident Command and carry the outage pager approx. 4 weeks each year. Must be able to travel out of town for meetings and / or conferences.

WORK HOURS:
Work hours may include after hours, holidays, and weekends.
Additional hours may be required to work outside of regular schedule.
Note: This position is classified as Essential Employee. Employee may be called into the office after hours to respond to City of Austin emergencies. The position will also carry a pager to answer after hours outage calls approximately 4 weeks each year.

FAIR LABOR STANDARDS ACT:
This position is classified as EXEMPT.

Pay Range

$35.53 – $46.19
Commensurate

Hours

Monday through Friday.
8:00 a.m. to 5:00 p.m.

Note: This position is classified as Essential Employee. Employee may be called into the office after hours to respond to City of Austin emergencies. The position will also carry a pager to answer after hours outage calls approximately 4 weeks each year.

Job Close Date
10/27/2021

Type of Posting
External

Department
Austin Energy

Regular/Temporary
Regular

Grant Funded or Pooled Position
Not Applicable

Category
Professional

Location
4815 Mueller Blvd, Austin TX 78723

Preferred Qualifications

• Licensed Professional Engineer (PE), Certified Energy Manager (CEM), and/or Project Management (PM) certification.
• Experience in account management, business to business sales, or customer service.
• Ability to travel to multiple sites throughout Austin Energy territory as part of regular job duties.
• Experience in energy efficiency, distributed energy resources, or corporate sustainability.
• Experience with electrical design, facilities management, or project management related to utilities or construction, particularly for large corporate customers.
• Experience working in the commercial real estate sector on new construction or property management.
• Experience working in multiple functions or areas within an electric utility.
• Experience with commercial and industrial electric rates.
• FEMA NIMS training and experience working within an incident command or emergency response structure.
• Excellent interpersonal and communication skills.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Acts as the trusted energy advisor, single point of contact, and customer liaison between the customer and utility, delivering excellent customer service. Builds and maintains excellent business relationships with multiple levels of contacts within assigned companies ranging from technical to the executive level.

• Informs customers on AE’s technical, engineering, and distributed energy resource products and services. Maintains a thorough understanding of service delivery configurations, rate structures, laws and policies, power quality and reliability, energy conservation, reliability, demand response, green building, renewable energy, and distributed energy resources.

• Coordinates, assembles, and leads cross-functional teams to resolve customer issues. Makes recommendations to achieve bilateral goals and resolve problems between AE and customers.

• Works with the Chamber of Commerce, Economic Development, and Key Account customers on new construction projects. Leads internal cross-functional efforts and effectively communicates with customers regarding AE’s new construction processes, timelines, and design criteria, as well as Green Building programs.

• Provides detailed planning and follow up information for both scheduled and unscheduled outages. Keeps customers apprised during outages and energy emergencies. Participates in root cause analysis of outages and coordinates development of strategies to improve reliability.

• Develops and implements account plans, communication plans, and outreach strategies to meet each customer’s needs and Austin Energy program and strategic goals.

• Maintains customer account history in customer relationship management software.

• Writes competitive proposals for the entire suite of AE products and services by negotiating agreements with legal, engineering, and financial officers.

• Serves on cross-functional teams to ensure continuous improvement of internal processes and procedures. Leads, as necessary, the development of new or revised business processes, policies, or programs.

• Follows all safety protocols and actively supports the safety of both customers and employees in the workplace and in the field.

Responsibilities– Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of utility industry functions such as rates, reliability, renewable energy, demand response including automation, and energy conservation.

• Knowledge of Microsoft Office, SalesForce, and customer relationship management software.

• Knowledge of the Electric Reliability Council of Texas and the nodal power market.

• Skill in leadership and project management to lead employees or groups who are not direct reports.

• Skill in communicating openly and freely with highly-specialized personnel regarding technical, engineering, and complex issues.

• Skill in organization and time management.

• Skill in oral and written communication and presentation.

• Ability to communicate associated technical concepts to non-industry individuals and executives at assigned companies.

• Ability to work various shifts, on-call and call back hours, typically in support of outages or energy emergencies.

• Ability to produce positive solutions for customer service in a challenging environment through negotiation or persuasion while balancing the needs of AE and the customer.

• Ability to use utility knowledge to develop creative solutions to address complex and technical customer issues.

• Ability to accurately calculate a commercial customer’s complex energy bill using meter or billing data and to recommend appropriate rate options.

• Ability to prepare, interpret, and negotiate complex energy and construction contracts.

Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.