Log In
Sign Up
Position Purpose
The Billing Specialist facilitates and produces accurate account rates and billing amounts for City services rendered in a timely manner. Gathers data, reports landfill usage, monitors revenue, tracks and adjusts credit limits, monitors monthly contract status and general usage patterns.
Essential Functions
1 Develops, tracks, and maintains various reports, files, and documents for water utilities and other services; prepares billing statistics, analyzes data, and resolves related issues; responds to billing inquiries.
2 Determines and implements rate changes for various wholesale and retail accounts; performs reconciliations, accounting, and reporting activities; develops and updates work instructions and work procedures for Rate section.
3 Processes applications for creation of new accounts or discontinuing current accounts.
4 Monitors, researches, and reviews customer accounts and resolve complex billing issues; performs rate studies and develops models and responds to requests for comprehensive surveys and information requests.
5 Completes and reviews reports at regular intervals or as requested by management; prepares department briefings and participates in Town Hall meetings, audits and other events.
6 Reviews, revises, and creates processes and procedures as necessary; provides customer service and assists with billing issues and questions.
7 Works with other city departments when necessary to resolve customer billing issues as needed.
8 Serve as Subject Matter Expert on issues related to billing; participates in collections, bankruptcy accounts, and other delinquent billing issues.
9 Performs any and all other work as needed or assigned.
Minimum Qualifications
EDUCATION:
Bachelor’s degree in a public administration or business field.
EXPERIENCE:
Three (3) years of experience in developing or analyzing various financial revenue reports or utility/ municipal service data.
EQUIVALENCY(IES):
High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements.
An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements.
A bachelor’s degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements.
A master’s degree or higher in a specified field plus one (1) year of the required experience will meet the education and experience requirements.
PREFERENCE(S):
Experience with WasteWorks system for account management and reporting
SANITATION SERVICES: Ability to facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner. Responsible for data gathering/research to conduct audits and filter information for dashboards at regular intervals. Position will monitor, trouble-shoot and resolve anomalies and/or discrepancies.
Supplemental Information
Knowledge, Skills & Abilities:
1 Knowledge of customer service techniques to resolve problems and issues.
2 Knowledge of billing and related services.
3 Ability to research, analyze data and create reports.
4 Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data.
5 Ability to accurately enter data.
6 Knowledge of software applications including Microsoft Office.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships
The salary listed on this job posting is the starting salary range: amount offered will depend on qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
