City of East Grand Rapids Hiring for Public Safety Clerk at Grand Rapids, MI Full Time

Under the supervision of the Public Safety Director, the Public Safety Clerk provides administrative and clerical support to assist the activities of the department; the clerk performs administrative functions, manages records systems, and works closely with the public.
ESSENTIAL JOB FUNCTIONS:

• Provides customer service by greeting and assisting visitors; receives, screens, and directs phone calls; Responds to routine resident and customer inquiries and assists the public with a broad range of department needs.
• Serves as a liaison between the public and the department; Provides information regarding department operations and policies; Resolves issues independently and coordinates more complex issues with other staff.
• Provides administrative support; Prepares correspondence, documents, forms, and reports; Compiles data, prepares reports, and performs research; Maintains confidentiality of sensitive information, personnel data, and matters of policy or decision making.
• Provides clerical support; Types, copies, enters data, schedules appointments; Sorts and distributes mails, files, copies, and scans documents.
• Operates and administers the Law Enforcement Information System (LEIN), performs data entry, performs system audits, and monitors personnel with access to the system. Serves as LEIN Terminal Agency Coordinator (TAC) and liaison to ensure agency compliance with rules, regulations, and system integrity.
• Accepts payments, issues receipts, and posts to appropriate accounts; Prepares and forwards monies to Treasury for processing.
• Issues permits; Assists citizens in filling out reports and applications and ensure completeness of information.
• Receives, stores, processes, preserves, and releases evidence; Disposes of contraband; Receives, stores, processes, releases, disposes of, or auctions abandoned or found property and vehicles; Maintains corresponding records of all property delivered to and released from the property room.
• Maintains inventory of office supplies and places orders as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma or equivalent.
• Two or more years of experience in an office setting performing administrative duties
• State of Michigan Vehicle Operator’s License, a satisfactory driving record, and the ability to maintain one throughout employment.
• Certified as a Notary Public or the ability to obtain and maintain throughout employment.
• LEIN and TAC certification or the ability to obtain and maintain throughout employment.
• Knowledge of general office operations and administrative procedures and practices.
• Excellent customer service skills, including responding diplomatically to customer questions and complaints.
• Skill in maintaining and updating complex records and documents, compiling and evaluating data and information, and preparing clear and accurate reports.
• Skill in the use of office equipment and technology, including computers, specialized department programs, and other related software, and the ability to master new technologies.
• Ability to communicate effectively and present ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness.
• Ability to multi-task, problem-solves, and work effectively under stress, within deadlines, and changes in work priorities.

Desired Qualifications

• Associate’s degree or equivalent.
• Law enforcement experience.
• Knowledge of the structure, policies, procedures, and regulations of the city and departmental activities.

SUPPLEMENTAL INFORMATION:

Working Conditions

The employee will regularly work in an open office setting. The employee may travel outside of the office to mail packages, pick up supplies, and perform other administrative errands.

Excellent Benefits

• Defined Contribution Plan (401a)- The City contribution is 15% of wages, and the employee contribution is 1% of wages.
• Health Insurance Plan- The employee contribution is 10% of the state’s hard cap. The City funds a Health Reimbursement Account (HRA) to pay for medical expenses.
• Retiree Health Savings Program (RHSP)- The City contribution is 1.5% of wages, and the employee contribution is 1.5% of wages.
• Paid time off- vacation, personal, and sick leave plus holiday pay.

To learn more about the City of East Grand Rapids, please reference the City’s Community Profile.

The City of East Grand Rapids is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $37,291.00 – $47,596.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

Work Location: One location