City of Henderson, NV Hiring for Customer Service Specialist at Los Angeles, CA Full Time

This recruitment is limited to the first 250 qualified applications and will close to the public without notice while still accepting applications from internal employees.
The City of Henderson is excited to announce an examination to create an eligibility list to fill multiple vacancies for the classification of Customer Service Specialist (Part-Time) in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.
In this role, under general supervision, performs specialized duties in the billing, call center, collections, and new construction units relating to water and wastewater in the Department of Utility Services; and performs related duties as assigned.
There are multiple divisions hiring Customer Service Specialist (Part-Time) positions:

Call Center – The call center is responsible for responding, evaluating, resolving and communicating customer concerns and complaints related to water bills, water waste, late penalties, consumption levels, water quality, water pressure, conservation, and other utility related questions. This position consists primarily of data entry, contacting and referring service calls to customer service representatives. This position is office based and requires interaction with customers via phone call and email correspondence. This position will work various hours between 7:30am – 5:30pm, Monday to Thursday.

Conservation – The conservation unit is a program that is continuously evolving with new processes and strategic initiatives. Must have the ability to be flexible and adaptable in a fast paced environment. The conservation position consists primarily of data entry, and requires extreme focus to detail, due to the regulatory component (Nevada Revised Statutes and Henderson Municipal Code). This position is largely office based, and will be making outbound phone calls to educate non-compliant customers. This position will on occasion meet customers face to face to educate on conservation principals. This position will work various hours between 6:00am – 4:00pm, Monday to Thursday.

Job Types: Full-time, Part-time, Temporary

Pay: $800.00 – $1,100.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• Bonus pay
• Commission pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location