City of Houston, TX Hiring for AIRPORT COMMUNICATIONS SUPERVISOR at Houston, TX Full Time

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: William P Hobby/Airport Communications Center

Workdays & Hours*: Shift work, could include a Rotating Schedule – weekends and holidays

(*Subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Airport Communications Center (ACC) business unit at William P. Hobby Airport (HOU) of the Houston Airport System (HAS) centralizes activities and focuses on the end-to-end business processes of the airport which creates operational efficiencies, eliminates duplication of efforts, monitors critical and non-critical systems, supports customer service, tenants and stakeholder’s interests, and provides critical information to improve resiliency during irregular and emergency events.

The Airport Communications Supervisor position supervises the day-to-day operational activities in the HOU Airport Communications Center to ensure compliance with policies, procedures and the delivery of customer and operational services. The Airport Communications Supervisor will be responsible for maintaining full situational awareness of all aspects of airport operations to ensure the safe, efficient, secure and seamless flow for passengers using our roadways, terminals, and commercial transportation operations and mitigate operational delays, and/or negative impacts to customers, tenants and airlines. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.”

The Airport Communications Supervisor duties include but are not limited to:

• Monitors the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures.
• Coordinates information flow during emergency situations to appropriate personnel.
• Prepares work schedules to ensure that sufficient shift employees are available for work load demands. Monitors and documents attendance of employees.
• Reviews office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures.
• Provides guidance, training and support to employees and resolves grievances. Counsels employees regarding performance and handles related disciplinary actions.
• Handles complaints or inquiries from the public, airport tenants and other City departments

relative to communications activities.

• Inspects and tests working conditions of communications equipment. Ensures communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required.
• May handle complex communications calls.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

An Associate’s degree in Social Science, General Studies, Business Administration or a closely related field is required.

EXPERIENCE REQUIREMENTS

Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preference will be given to applicants with experience and considerable knowledge of FAA, DHS, CBP, and TSA rules and regulations involved in the monitoring of airport and air carrier operations and security activities. Ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers. Personal Computer experience with Windows and Microsoft Office Suite. Knowledge in the area of law enforcement, security, military, airport operations, emergency communications or related work. A certification in emergency communications & response, 911 dispatch certificates a plus. Prior supervisory experience in law enforcement, security, military, airport operations, emergency communications or related work is preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES – If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade – 23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842.

If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM