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ESSENTIAL JOB FUNCTIONS: Works under the general supervision of the Support Services Manager in the billing, processing and collecting of environmental fees to include sewer, City’s Storm-water Program Fines, City’s FOG Program fines, and Waste Hauler charges. Records and processes environmental fees, assessments, and revenue for new sewer connections for property owners, miscellaneous construction plans, specifications for CIP documentation, and citations issued by the various bureaus within the Environmental Engineering Service Center. Prepares and balances daily cash reports, collections, and receipts in the appropriate systems to ensure all funds received are posted and deposited to the City Treasurer on a daily basis. Generates, maintains, and validates all invoices and records including environmental fees for billing and collections in the appropriate accounting system. Receives and investigates customer complaints and requests regarding fee discrepancies and/or reimbursements and resolves minor issues without supervisory approval. Reviews and validates meter accuracy and reports for industrial, commercial, and residential accounts and contacts the appropriate party to conduct a field inspection. Monitors and verifies the appropriate systems (i.e. Oracle and/or Memphis Light Gas and Water (MGLW)) for new customer accounts to ensure correct fee codes are accurate for billing. Coordinates and maintains accounting functions including payable, receivables, and budget information for the service center. Facilitates and provides customers with discount credits regarding sewer fees. Creates, prepares, and compiles various reports, financial documents, and spreadsheets utilizing various applications. Interacts and communicates verbally and in writing with vendors, management, and staff on a variety of billing and environmental issues and concerns. Provides support and services as liaison to departmental and divisional personnel, other divisions, and outside agencies regarding sewer billing or related concerns as needed.
OTHER FUNCTIONS:
1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Primarily desk work. May involve occasional contact with the public during stressful times. Must be able to communicate effectively both verbally and in writing with citizens, outside agencies, management, and staff members. Requires the ability to operate computer, calculator, telephone and other general office equipment. Requires the ability to lift and carry objects such as files and reports weighing up to 10 lbs.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment.
MINIMUM QUALIFICATIONS: Two (2) years of college with at least three (3) courses in Accounting or related field and five (5) years accounting functions such as billing, receivables, payables or related experience; or any combination of experience and training which enables one to perform the essential job functions. Sewer fee billing experience preferred. Knowledge of sewer procedures and policies in accordance to City Ordinances preferred. Working knowledge of PC application programs, including Microsoft Office strongly preferred. Related bachelor’s degree preferred.
The City Charter requires that City Employees must establish residence within Shelby County withing six (6) months from the date of employment. Proof of residence will be required at the time of hire.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodations in the application process, contact the Office of Talent Management at [email protected].
