It’s a great time to join the City of Boulder!
Hiring Range:
$16.65 – $20.35
Job Description Summary:
GENERAL
Under the general supervision of the Recreation Member Service Supervisor provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of
Boulder’s recreation facilities. May serve in a substitute role for designated Recreation Member Service Representative III & IV shifts.
Job Description:
DUTIES AND RESPONSIBILITIES
1. Provides excellent customer service to the patrons of the recreation facilities. This includes the following:
2. Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
3. Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble shoot accounting transactions in the registration system.
4. Serves as a lead worker, which includes the following:
5. Performs a variety of administrative functions such as filing, making and maintaining signs, maintaining the Voice Mail menu system, updating information boards and flyers, maintaining brochure racks and providing support for various center employees.
6. Other:
The city of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions. City of Boulder employees strive to respect and appreciate each individual’s differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.
CHAIN OF SUPERVISION
(1) TITLE OF IMMEDIATE SUPERVISOR: Recreation Member Service Supervisor
(2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None
REQUIRED MINIMUM QUALIFICATIONS:
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications
WORKING CONDITIONS – Required Physical and Mental Effort, and Environmental Conditions
Physical and Mental Effort
Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment
Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used in work include, but are not limited to the following: Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines on a daily basis.
Additional Job Description:
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to [email protected].
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