City of Philadelphia Hiring for Business Process Analyst Salary Range: $80,000 – $85,000 at Philadelphia, PA Full Time

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact – The work you do here matters to millions.
• Growth – Philadelphia is growing, why not grow with it?
• Diversity & Inclusion – Find a career in a place where everyone belongs.
• Benefits – We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize city government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the city’s administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery.

The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Records, Office of Administrative Review, Office of Talent & Employee Success, Service Design Studio, and Strategic Direction & Transformation.

About The Resident Service Delivery Initiative (RSDI)

On Inauguration Day, Mayor Parker signed Executive Order 2-24, launching the Resident Service Delivery Initiative (RSDI), a long-term initiative to improve resident-focused services with goal of “tangible local government that [residents] can see, touch and feel – government that is visible, responsive and effective.” In this context, a service includes one or more interactions between a resident and the City, resulting in an outcome for the resident. The Office of the Chief Administrative Office (CAO) is collaborating with the Mayor’s Office of Policy Planning & Delivery (OPPD) and the Managing Director’s Office (MDO) to achieve the goals of this Executive Order by implementing cohorts of service improvement projects at set intervals

Job Description

Position Summary

The Assistant Chief Administrative Office – Business Process Analyst provides advanced support to the senior leadership of the Office of the Chief Administrative Officer. The position reports directly to the First Deputy Chief Administrative officer and manages business process related projects as well as develop and maintain strategic partnerships with internal and external agencies and organizations. Extensive familiarity with overseeing and assessing existing processes and workflows while considering interdependencies, procedures, and requirements. Ability to manage multiple projects with minimal supervision is essential.

Duties and Responsibilities – What will I be doing?

• Optimize productivity by designing, implementing, and testing new procedures and process maps.
• Assemble reports to document process status and changes, measuring efficiency gains.
• Maintain, update and drive the documentation of policy and procedures throughout the department, keeping them up to date in accordance with requirements.
• Track metrics and make suggestions on areas for improvement.
• Communicate findings and proposals to upper management.
• Provide thorough instructions for successful implementation of process changes.
• Work with partners to evaluate compliance and risk assessments.
• Provide thought leadership on business process excellence and continuous improvement. Assist in creating a culture of continuous improvement.
• Develop, drive, and owns Audit planning and remediation plans in coordination with business and Internal Audit. Address any audit remediation findings and participate in audit exercises to help explain the process and deliver materials.
• Other duties as assigned

Knowledge, Skills And Abilities Preferred

• Oversee and assess existing processes and workflows while considering interdependencies, procedures, and requirements.
• Optimize productivity by designing, implementing, and testing new procedures and process maps.
• Assemble reports to document process status and changes, measuring efficiency gains.
• Maintain, update and drive the documentation of policy and procedures throughout the department, keeping them up to date in accordance with requirements.
• Track metrics and make suggestions on areas for improvement.
• Communicate findings and proposals to upper management.
• Provide thorough instructions for successful implementation of process changes.
• Work with partners to evaluate compliance and risk assessments.
• Provide thought leadership on business process excellence and continuous improvement. Assist in creating a culture of continuous improvement.
• Develop, drive, and owns Audit planning and remediation plans in coordination with business and Internal Audit. Address any audit remediation findings and participate in audit exercises to help explain the process and deliver materials.

Qualifications

Required:

• 5-7 years of relevant work experience
• Bachelor’s Degree from an accredited college or university

Preferred

• Master’s degree from an accredited college or university
• City of Philadelphia government experience

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $80,000 – $85,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster – As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships – The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx