City of Punta Gorda Hiring for Customer Service Representative at Punta Gorda, FL Full Time

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Submit an online application at: https://www.governmentjobs.com/careers/puntagordafl

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Position Summary:

An entry level customer service and clerical position that serves the public by responding to concerns expressed in person, via telephone, fax or written correspondence; and by accepting and processing utility payments.

Essential FUNCTIONS AND DUTIESinclude the following. Other duties may be assigned as dictated by operational necessity.

· Respond to inquiries via phone, fax, e-mail and in person.

· Verify property ownership thru county tax records, prepare adjustments, reverse payments and miscellaneous charges.

· Identify accounts that have not been paid and process utility liens for non-payment accounts. Process non-payment water shut off notices.

· Process change of owner paperwork. Process changes to account information. Scan paperwork to customer accounts.

· Sort & open mail, enter payments, stamp checks, add and balance receipts, enter EFT payments. Enter and process bank draft information.

· Generate applications and work orders for new meter sets. Review exceptions listings, generate work orders and correct reads, if needed.

· Assist with preparation of bulk mailing.

· Perform cashier duties, including but not limited to, the acceptance of payments received via phone, fax, internet, drop box and in person.

· Scan historical and new work product documents.

Minimum Qualifications: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. In lieu of certain requirements listed below, Employee may accrue or acquire certain specified time in service, specialized skills, and/or certifications, thereby qualifying for this position through the City’s career progression policy.

KNOWLEDGE / SKILLS / ABILITIES:

· Working knowledge of the proper construction of English grammar and syntax.

· Working knowledge of various pieces of office equipment, including personal computer, copier, fax machine, 10-key calculator, multi-line telephone, etc.

· Knowledge of standard customer relations practices, including answering telephone calls, answering questions, etc.

· Skill in proof-reading documents and making appropriate corrections.

· Skill in the operation of various pieces of office equipment. Must be able to type 40-50 words per minute on an office personal computer with minimal errors.

· Ability to articulate clearly both orally and in writing in a professional manner.

· Ability to prioritize and arrange schedules.

· Ability to exercise sound judgment with average supervision and oversight.

EDUCATION, EXPERIENCE, LICENSES AND CERTIFICATIONS:

· Graduation from high school, or a GED from a properly accredited institution of learning.

· Two (2) years clerical experience in a reasonably fast-paced office environment.

· Any combination of education and experience which provides the requisite mental and communication skills.

· Notary Public or the ability to acquire a Notary Public’s certification desirable, but not required.

· Must possess a valid Florida driver’s license.

Supervisory Responsibilities:

· None

Disclaimers:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who cannot perform some of the requirements because they pose health or safety risks to themselves or other employees may be excluded from this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by this supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities or aptitudes to perform each duty proficiently.

EMERGENCY RESPONSE STATEMENT:

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee’s official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

Certain Service Members and Veterans, and the spouses and family members of such Service Members and Veterans, receive preference and priority, and that certain Service Members may be eligible to receive waivers for postsecondary educational requirements, and are encouraged to apply for the positions being filled.

Job Type: Full-time

Pay: $33,696.00 – $53,913.60 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location