Learn And Grow
In this position you’ll have the opportunity to build strong people skills working with a diverse customer base. You can substantially grow your network as you connect with other City professionals, outside organizations, and local service agencies. Need support growing your career? Pursue a mentorship from a colleague to develop skills and abilities towards your career goals. Supplement your skills by learning multiple systems and techniques to grow your knowledge!
What You Will Do
Provide customer care and support for over 57,000 community-wide customer accounts on the phone (in a call-center environment), in person, and in writing. Support utility billing operations by reviewing billing data, performing simple to complex financial adjustments, maintaining the integrity of customer-related information, generating utility bills and notices, processing financial transactions, maintaining City assets by requesting inspections and investigations, and resolving customer utility-related issues.
What can we offer you for all your hard work?
What are the minimum qualifications?
What you will bring along:
Did you know that the average American uses roughly 100 gallons of water per day?
Click here to take a tour of Salem’s drinking water source.
About Us
The City of Salem is the second largest City in the State of Oregon. Located in the lush Willamette Valley, Salem is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community and Urban Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Accounts Specialist, Sr or view by clicking here.
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.
To apply, click on the green “Apply” button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .
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