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Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.
SUMMARY
This is a midlevel position that performs advanced, complex technical work in the public sector and utility industry. It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications. There is an emphasis on team-oriented system architecture and planning within an ITIL framework. Work is performed remotely and on-site in a secured, regulated and audited environment.
Work requires broad information technology skills and specialization in at least two of the following technical areas: networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure.
Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory and design responsibility, and from lower classes by classes by its advanced technical skill in computer infrastructure implementation.
ESSENTIAL JOB FUNCTIONS
Depending on area of assignment, incumbents will work in two or more of the following areas:
Data Center
Implement, administer, and monitor the efficient use of the data center floor space, rack space, power consumption, heat output, HVAC controls, environmental alarms, security access, cable management, disaster prevention and safety features with established practices for an auditable enterprise-level IT environment; conducting or participating in the annual data center disaster prevention, security, safety, and disaster response training.
Network
Implement, configure, administer, monitor, and troubleshoot the efficient and secure use of the in-house LAN, WAN, Wireless LAN, VoIP, and Video Conferencing IP networks using servers, routers, switches, VLANs, and other hardware to ensure stable operations, system connectivity, remote (VPN, DMZ, Certificate, PKI) access, security breach protection in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control, and NERC-CIP Critical Cyber Assets requirements.
Servers
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of hardware, operating systems, back-office/middleware applications in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Storage
Implement, administer, monitor, and troubleshoot a complex enterprise-level storage environment consisting of local and centralized (SAN) storage technology, data replication, data archiving, and backup/recovery systems in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Database Administration
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level database environment at the physical and logical level, and to a lesser degree the application level, particularly using Relational Database Management Systems (RDBMS), in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Applications
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level mission-critical application server, storage and network environment in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Clients
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level physical and virtual client environment consisting of hardware, operating systems, front-office applications in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Disaster/Recovery
Implement redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers, and software applications. Modify plans based on results of tests or incidents.
Periodically conduct simulations to test system disruptions and disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters, technical failures, power outages, and human or cyber interference.
Perform all aspects of actual recovery plan efforts, including initial emergency response, recovery procedures, and business resumption processes.
Security
Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization’s critical functions.
Implement, maintain, and oversee enforcement of policies, procedures, technologies, and associated plans for infrastructure security.
Assess need for any security reconfigurations (minor or significant) and execute them if required. Keep current with emerging security alerts and issues.
Administer and maintain end user accounts, permissions, and access rights.
Create, maintain, remove and audit system and end user accounts, permissions, and access rights.
Perform, and oversee penetration testing of all systems in order to identify system vulnerabilities.
Recommend, schedule, and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach.
Plan, design, implement, and maintain all security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, anti-virus software, and all client and server security activities.
Develop and communicate IT security policies and procedures, including those for end users, network procedures, and legal/regulatory compliance.
Recommend and assist with deployment of additional security products and tools, or enhancements to existing tools, to detect violations of infrastructure security measures.
General
Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and act as a project lead on technical IT infrastructure projects.
Provide business hour technical support for escalated client-side and server-side hardware, software, security and network issues in a timely and customer-friendly manner.
Provide after hour, on call technical support for all server-side hardware, software, security, and relevant network issues in a timely manner – usually on a rotating schedule.
Provide after-hours and weekend work for changes that must occur outside of business hours.
Support other IT teams throughout project, system, and application lifecycles.
Attend work on a continuous and regular basis.
Work within an ITIL framework for service delivery and continuous improvement.
Write and maintain technical documentation.
NON-ESSENTIAL JOB FUNCTIONS
Develop and maintain training materials for educating end users and new IT staff.
Conduct research on emerging products, services, protocols, and standards in support of infrastructure procurement, enhancements and development efforts.
Perform cost-benefit and return-on-investment analyses for proposed infrastructure components to aid management in making implementation decisions.
Perform other related duties as assigned.
EDUCATION AND EXPERIENCE
Graduation from an accredited four-year college or university with major course work in computer science, information systems, or systems engineering, or mathematics, and four (4) years information technology experience (must include one (1) year as a systems programmer, network administrator or equivalent), or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.
MCSA Cloud, MCSE Cloud, MCSE Data, CCNA Routing and Switching, or CCNP Routing and Switching certifications or equivalents may be substituted for up to two (2) years of education; 1 year per certification.
CERTIFICATIONS OR LICENSES
Licenses
A valid State of Florida Driver License is required at all times while employed in this classification.
Certifications
None
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Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, interest free loans for purchase of fitness equipment, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.
