Convera Hiring for Sr. Manager, Website Operations Job at Remote Full Time

Convera is the largest non-bank B2B cross-border payments company in the world. Leveraging decades of industry expertise to deliver smarter money movements, Convera is committed to ensuring that our customers capture more value with every transaction. Convera is the new brand of Western Union Business Solutions which was recently acquired by two PE firms – Goldfinch Partners and Baupost. As a standalone Fintech company, Convera will build on its customer-driven culture and accelerate its investments in innovation and people to drive growth.

WHAT WE DO & WHO WE SERVE

Convera provides technology-led payment solutions and serves a diverse group of customers across the globe from small business owners to enterprise treasurers and educational and financial institutions. Powered by a sophisticated and expansive global settlement network, our capabilities range from simple currency exchanges to complex cross-border transactions. Our solutions are built for efficiency, accuracy, and compliance to alleviate risk and accelerate smart decisions for businesses of all shapes and sizes. In 2021, the company processed over $170 billion in transactions while serving more than 30,000 small and medium-sized businesses, educational institutions, financial institutions, law firms, and NGOs spanning 200+ countries and territories and 140+ currencies. Convera is the preferred solution for some of the fastest-growing segments of the B2B cross-border payments markets.

WHAT WE ARE LOOKING FOR & IDEAL CANDIDATE

Convera is seeking a Sr. Manager, Website Operations who can help us reach our goals by maintaining and enhancing our most valuable marketing asset, our global website at convera.com. As the Sr. Manager, Website Operations, you will be responsible for maintaining, scaling and optimizing the Convera family of global websites across multiple languages and regions. You and your team of developers will partner closely with Content Marketing, Brand Design, Product Marketing, and Regional GTM to ensure the Convera website experience raises the bar in every region and locale. Success in this role requires strong program management skills to support an SEO-first website strategy on a global scale. With multiple language sites, you will need to simplify processes to create scale while documenting and communicating plans with clarity and precision. You must be able to troubleshoot issues and bugs while defining and scoping projects of varying size and complexity. This role has three key areas of focus: 1) Maintaining a high-quality website experience which includes defining and documenting processes from issue intake to QA and production, 2) Sustaining scalable processes to enable self-service updates across the marketing team this includes training, documentation, and bar raising for updates, and 3) Enhancing the website with new capabilities and functionality, working backwards to define and scope projects to make the experience better for customers.

RESPONSIBILITIES

• Maintain and monitor the Convera global website family, insisting on the highest standards, this includes responding to and managing issues and bugs as they are reported
• Collaboratively build the website roadmap, balancing ongoing maintenance and sustainability with the need to enhance the website with new capabilities
• Build and maintain sprint schedules, making them visible to management and key stakeholders, and drive projects through to completion
• Build and maintain the training curriculum to enable distributed updates across marketing functions
• Develop and maintain all documentation related to the website, this includes architecture, content, production and QA process, and enablement materials.
• Manage day-to-day contacts with key vendors for CMS, SEO, and other capabilities
• Keep up to date with industry best practices as well as present new opportunities as appropriate

BASIC QUALIFICATIONS

• BA in marketing or technical field or equivalent, relevant professional experience
• 3-5+ years in digital marketing, marketing operations including experience managing corporate websites
• Understanding of modern website technology and agile development processes, including knowledge of HTML, CSS
• Understanding of content marketing and SEO best practices, and how these intersect with website development and management
• Experience with a marketing technology stack including CRM (e.g., Salesforce.com), marketing automation (e.g., Marketo), CMS, website analytics (e.g., Google Analytics), social media, and advertising platforms

PREFERRED QUALIFICATIONS

• Creative problem-solver with a growth mindset; actively and intuitively seeks ways to simplify process and improve performance
• Demonstrated sound business judgment and the ability to think strategically about a quickly growing business alongside the interest and ability to dive into tactical details
• Strong analytical and quantitative skills; ability to use research, hard data and metrics to challenge assumptions, generate credible forecasts, and solve problems
• Comfortable with ambiguity – able to establish strategic direction and execute effectively in a global, matrixed organization
• Exceptional written and verbal communication skills, capable of owning and writing complex documents and presenting/influencing senior leadership