Webhelp Americas Hiring for Operations Manager – Social Media Content Moderator – Mason, OH Job at Mason, OH Full Time

Operations Manager

Whether it’s planning a project or successfully executing a mission impossible, you’ve got it figured out. You’re the type of person everyone needs on their team! You know whose strengths to use and how to keep everyone motivated. If you’re looking for your next challenge and opportunity to grow your career then join our team as an Operations Manager which will support an international social media leader in our 24/7 facility located in Mason, Ohio.

This opportunity is ideal for a highly responsible individual with exceptional organizational and project management skills. Must be a multi-tasker with the ability to juggle priorities without losing focus. Apart from identifying issues before they become problems, you’ll also need to be a confident decision-maker and solution finder, with a critical eye for detail and a strategic way of thinking. If you’re ready to lead by example, have a knack for communicating, and are driven by success, then this opportunity is yours to grab so apply today!

You’ll join our fun-loving global community of more than 90,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

What you’ll be doing

• Delivering content moderation objectives aligned to our policies
• Managing and supporting the delivery of Operations’ strategy
• Leading, developing, and motivating Team Leaders to encourage Moderators to deliver quality results
• Providing strong, visible leadership to help deliver a positive, open culture
• Effectively managing and developing of performance, talent, and future capability of teams
• Delivering processes in line with conduct/regulatory risk standards and within Operations’ parameters
• Operating within the framework, effectively monitoring key risks, escalating issues, and identifying common trends
• Ensuring appropriate staffing while coordinating and training
• Developing strong working relationships to achieve business objectives

What you’ll need

• High school diploma or GED certificate
• Minimum 3+ years of proven leadership and relationship management experience within a cross-functional organization
• Detailed understanding and experience of content moderations center and/or production environment is highly preferred
• Strong relationship and stakeholder management skills at senior management and executive levels
• Effectively resolve conflict among team members in a manner that promotes team spirit and productivity
• Navigate difficult conversations at all levels (direct reports, teams, management, client, etc.) in a productive manner
• Deal with constant change while maintaining a consistent environment for the team
• Demonstrate strong emotional intelligence and resilience with the ability to coach these skills in their direct reports
• Perform duties objectively, devoid of inherent biases or personal beliefs
• Display strong communication, organizational and interpersonal skills
• Analyze data to draw solid conclusions and construct/implement impactful action plans

Physical Requirments:

The physical demands described hare are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals will be required to stand, walk and/or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person will be required to regularly exert at least 10 lbs. of force to push, pull, or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity and perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal and/or visual inspection of products or machinery. The person in this position may need to occasionally climb stairs, bend, reach, kneel or twist for minimal periods of time. Employees should not attempt to lift, pull or push weights in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position. 

What we offer  

• Paid on the job and continuous training
• Employee Referral Bonus
• 401K + 6% company match
• Competitive Healthcare Benefits
• Paid time off
• Fun Culture
• And MORE

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to

join our collaborative team of game-changers today. #wearewebhelp

Job Type: Full-tim

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Marketing: 1 year (Preferred)

Work Location: One location