CORNERSTONE BANK Hiring for Learning and Development Business Partner Job at Southbridge, MA Full Time

Do you want to work for a company that is as loyal to you as you are to them??

Well, at Cornerstone Bank, we place a high value on loyalty to our employees. A lot of companies will say this, but Cornerstone demonstrates it on an on-going basis. Recent examples include:

• No lay-offs or furloughs during Covid,
• Also, during Covid, we implemented Dinner on Us where we encouraged employees to get dinner for their families once a week on the company,
• Increasing mental health benefits to unlimited to help employees and families cope with the stress of the epidemic, and
• A student loan paydown program empowering employees to be debt free faster!

Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank’s local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.

Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.

Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!

We are currently looking for a Learning and Development Business Partner to join our team. This position is a critical member of the HR/L&D Business Support team. The Learning and Development Business Partner develops, coordinates, and executes employee training and development for the following business lines: Commercial, Retail Lending, Marketing, Finance, and all back office. This includes, but is not limited to, a wide variety of training such as: products, procedures, retail initiatives, professional and personal development, and regulatory new hire orientation.

Position Overview

The Learning and Development Business Partner develops, coordinates, and executes employee training and development for assigned business lines within the bank. This includes, but is not limited to, a wide variety of training such as: products, procedures, retail initiatives, professional and personal development, and regulatory new hire orientation.

Responsibilities and Accountabilities

• Leads business line projects/initiatives by influencing and guiding peers in a deliberate effort to achieve mutually determined objectives. Manages peer interactions among the diverse group of employees and fosters cooperation to accomplish goals.
• Creates and maintains employee training through LMS and in classroom learning and determines instructional methods (individual vs group instruction, lectures vs practice, guest speakers) for assigned business lines.
• Identifies training needs through various means (needs analysis, system enhancements and upgrades, audit findings, manager requests, business initiatives and technologies, etc.) Analyzes results and makes recommendations for improvement to business line executives.
• Conducts new employee orientations. Coordinates training schedule with the HRBP and business line manager.
• Maintains comprehensive records and proper documentation with regards to new hire training & training materials including annual compliance training.
• Administers ongoing training tracking systems (TRC, TLC, AARP Banksafe, and Additional Training Tracker).
• Develops, implements, and presents other trainings for various levels of employees as assigned.
• Evaluates training review criteria. Reports on progress of employees during training periods.
• Exemplifies and promotes the desired culture and philosophies of the organization by working closely with the HR group.
• Schedules SME trainings and coordinates attendance. Determines eligibility of prospective employees for course attendance.
• Develops and maintains organizational training communications (The Hub procedures & training calendar, etc.)
• Communicates and interprets various regulatory policies and procedures.
• Assists in evaluations of reports, decisions and results of department in relation to established goals. Recommends new approaches and procedures to continually improve efficiency of the department and services provided.

Qualifications

• Proven experience in the design and implementation of employee training
• Excellent customer service skills and professional demeanor
• Detailed knowledge and understanding of Bank regulations, policies, procedures and systems.
• Must be a self-motivated, resourceful, and innovative individual with proven ability to interface effectively with all levels within the organization
• Ability to handle confidential information and deal with sensitive issues in a discrete and ethical manner.
• Demonstrated proficiency in the Training practices of a fast paced, dynamic and lean environment
• Knowledge of training principles, practices, methods, and programs
• Proficiency with computer systems, including MS Word, Excel, and PowerPoint.

Education/Training/Experience

• Bachelor’s degree or training certification and/or work experience
• Minimum of 2 years training and development experience
• Minimum of 2 years banking experience

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

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