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Overview:
This position manages business from an assigned customer base and is responsible for the daily hands on in meeting customer satisfaction along with driving revenue growth.
Responsibilities:
- Meet specific assigned load count goals to drive company revenue growth.
- Solicit freight from assigned customer base via phone and email.
- Monitor and report on customer commitments to ensure commitments are met.
- Ensure customers with drop pools have enough equipment to meet demand.
- Monitor and trace shipments to ensure loads are running on schedule.
- Provide proactive communication in the event a delay occurs that would affect meeting service requirements
- Ensure all pertinent load information is gathered and stored within the system accurately.
- Research and record accurate service data for presentation for internal reporting along with external reporting to customer.
- Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
- Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.
Qualifications:
Knowledge Skills, and Abilities
- General knowledge of U.S. Geography and U.S. Interstate system.
- Sufficient in Microsoft Office applications.
- Able to communicate effectively and professionally with customers, operations personnel and management.
- Ability to work occasional evenings, weekends, holidays, sometimes on short notice.
- Organization, detail orientation and ability to handle multiple projects required.
Education and Experience
- Relevant Bachelor’s degree or higher preferred in business, logistics or other relevant area is required.
- Experience in transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred.
- Must have advanced customer service and employee relations skills and be able to effectively communicate in verbal, electronic and written format.
- Excellent attendance record at prior jobs.
Competitive Compensation
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Paid Time Off
Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
