About DCRS:
Since 1976, DCRS Solutions has been helping restaurant, hospitality and retail operators run their businesses more efficiently. From electronic cash registers, to windows based point of sale systems, to android and iOS cloud systems, DCRS has always evolved to bring to most current and purpose built solutions to market. We strive to retain our customers by exceeding their expectations with superior service and meaningful retail tools, permitting us to grow and be successful for the well being of our customers and employees. Whether you are a single unit operator, multi-unit chain or manage an enterprise environment, we have a solution for you. Beyond POS, DCRS offers a wide range of services including a 24×7 IT support center, on site professional services, merchant services (credit card processing), managed services, network management and much more. Our office is headquartered in St. Louis, MO
ALL INTERESTED CANDIDATES MUST APPLY ONLINE AT www.dcrs.com
Job Description:
Support all POS applications offered by DCRS, by a combination of LIVE HELP DESK & REMOTE CONNECTION, REMOTE MANAGED SERVICES and SITE VISITS into the field. Your system support will include primarily SOFTWARE Applications and Databases, as well as Operating Systems. Next important is the research of software issues, followed by network communication problem solving, and lastly hardware repair. Hardware repair primarily includes POS touchscreen terminals and tablets, all types of printers, cash drawers, magnetic card readers, scanners, scales, and all other POS peripherals, as well as Servers and PCs.
You will be available for On-Call hours approximately once a month on a rotating basis, for up to 4 days (Shifts are Mon-Thurs and Fri-Sat). On-Call office hours for On-Call Primary Tech is typically 11:00am to 8:00pm (Monday through Friday), and 9:00am to 1:00pm (Saturday), then On-Call after those hours. Your On-Call duties will include a substantial On-Call BONUS and Overtime. Customer Satisfaction bonuses, Company Car business access (or mileage reimbursement) and Overtime is earned when Senior On-Call status is achieved. To advance to Senior On-Call status, you will be provided an incentive-laden opportunity to learn to support our multiple software applications and hardware products, with a six to (maximum) eight month period as the goal. Advanced Senior Technicians may be delegated to perform hardware installs or software system upgrades. To advance to this Senior On-Call level, you will have to invest some significant time outside of business hours during your entry level period to earn the incentives associated with becoming certified for Senior On-Call status. You will report to the Support Manager and Assistant Support Manager.
Description:
Your General Duties
Your Special Skills
The Requirements Needed for you to Perform
Your Physical Requirements
Your Mental Requirements
Your Availability to Work what Hours
Your Training Needed
Your Knowledge Needed
Your Entry-Level Period
What is different about working at DCRS
Job Type: Full-time
Pay: $3,300.00 – $3,900.00 per month
Benefits:
Schedule:
Supplemental Pay:
Education:
Experience:
Work Location:
Work Remotely:
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> OVERVIEW We are looking for a Customer Success Territory Manager to join our team in...
Apply For This JobFull Job Description Description:1. ORGANIZATIONAL DESCRIPTIONThe main role is to educate, promote and market the hospital’s services to our service...
Apply For This JobWe are looking to hire an experienced Barista and Kitchen Cook to join our team. The ideal candidate has a...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Overview: Come see why Wesley Enhanced Living is Ranked #4 in the Nation as a...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Foxfire Mountain House, located in Mt. Tremper, NY is currently seeking an experienced and passionate...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Dishwasher $14.00-$16.00/hour Dishwashers provide the resort with clean, sanitized dining and kitchen equipment guaranteeing a...
Apply For This Job