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The Opportunity
Delaware North Parks and Resorts is hiring for an Education Operation Manager to join our team at Kennedy Space Center in Merritt Island, Florida. As a Education Operation Manager you will be responsible for planning and directing the day-to-day operations of on-site Education. This individual will be responsible for managing the logistics and scheduling for the Education program. The Education and Operations Manager develops strategies to improve customer service, drive Education sales, and increase profitability. They will ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Minimum – Anticipated Maximum Salary: $55400 – $73400 / year
The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
At Delaware North, we care about our associates. We are committed to invest in our people’s personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.
Responsibilities
- Responsible for assisting in developing and implementing Education programs and maintaining high levels of program evaluations and accurate and timely reporting data regarding programs.
- Using Informational systems and preparing reports and statistics for internal and external use.
- Responsible for insuring program quality and staff supervision.
- Managing budgets and insuring financial procedures are followed; purchasing products and equipment as required.
- Responsible for collaboration with other team members to insure program is up to date with all technology requirements to insure the success of the program.
- Liaising with other departments; to promote Education programs through advertising, website, working with the Sales Department to keep all booking and program offers update weekly.
- Responsible for staffing schedules.
- Promote teamwork and quality service through daily communication and coordination within the department.
Qualifications
- Bachelor’s Degree required; Education or STEM degree preferred.
- Minimum three (3) years of operations and logistics experience required; experience in a union environment is strongly preferred.
- One (1) year of supervisory experience required.
- Strong organizational and time management skills required.
- Must have excellent communication skills.
- Project Management skills strongly preferred.
- Strong MS Office Suite skills required.
- Understanding of education preferred but not required.
- Must be able to work evenings, weekends, and holidays as needed.
Who We Are
Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA’s Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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