MedSpeed Hiring for Operations Supervisor Job at Fargo, ND Full Time

Operations Supervisor II – Exempt

Summary / Description:

The Operations Supervisor II position is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

Reports To: General Manager Direct Reports: Logistics Service Representatives

Essential Duties:

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development

• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching

• Ensure accuracy and ongoing system maintenance of route, client and variable stop data

• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities

• Maintain positive client relationships through regular communication and prompt resolution of service exceptions

• Establish & maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy

• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file

• Assist operations team with projects to improve operational efficiency and service quality

• All other job-related duties as assigned

• Work to promote MedSpeed team culture

Education and Work Experience:

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field

• 2-4 years of progressive business experience preferred

Skill and Competency Requirements:

• Successful experience applying quality management principles

• Strong project management skills

• Excellent written and oral communication, strong interpersonal skills

• Strong customer relation skills, demonstrated ability to interact with key decision makers

• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills

• Collaborative work style, able to work well within and across departments

• Result & action oriented with a sense of urgency

• Rational thinker with the ability to excel in stressful situations

• Demonstrated leadership ability

• Strong computer skills, Microsoft Office Suite proficiency

MedSpeed is an Equal Opportunity Employer (EOE)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Required)

License/Certification:

• Driver’s License (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location