Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
What You’ll Do
Manage the overall activities of an operations department.
Develop and maintain strategies to achieve business performance goals, world-class customer experience, and increase profitability.
Take responsibility for annual business planning, budget planning and continuity for the department, and assists with strategic planning.
Help the company attract, develop, and retain the best workforce in the industry.
How You’ll Do It
Manage business operations and achieves results for the assigned organization.
Achieve business results through strategic planning, establishing and monitoring performance metrics, managing profits and losses, controlling expenses and managing costs.
Leverage understanding of internal business operations and best practices in order to manage the department successfully, and meet broader business performance goals.
Drive and support strategic initiatives. Develop and execute long-range strategic plans and objectives to impact business results.
Analyze reports, identifies needs for improvement, and implements operational strategies to increase performance.
Ensure compliance with company policies and regulatory requirements.
Motivate, support, and provide active management attention to assigned operations teams to achieve best-in-class employee effectiveness and satisfaction.
Direct and oversee coaching and development within the department. Participate in and/or provide input to department/center talent management initiatives.
Develop training content inventories and training strategies aligned to leadership expectations to ensure employee preparedness.
Manage the daily strategic and delegated tactical training tasks to ensure readiness.
Qualifications You’ll Need
The Basics
High school diploma or GED
2+ years of experience in collections, customer service, general call center, or related field
1+ years of experience in people leadership
Bonus Points If You Have
Bachelor’s degree in business, operations, communications, social sciences, liberal arts, or related qualitative field
4+ years of experience in collections, customer service, general call center
2+ years of experience in people leadership
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
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