Disneyland Resort Hiring for Employee Relations Coordinator at Orlando, FL Full Time

The Employee Relations (ER) Coordinator is responsible for the following:

Review, summarize, and enter accommodations and ER inquiries into the department’s case management system.

Partner closely with Accommodations Case Advocates and ER Managers to support detailed analysis of accommodation requests or ER inquiries.

Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and ER Managers.

Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders.

Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries.

Provide office support to include:
In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation

Receiving, directing and relaying phone calls

Managing Outlook Mailbox and answering or directing emails accordingly

Organize complex meetings and maintain agendas

Assist with maintaining supply inventory and stocking when necessary

Coordinate mailing or shipping needs when necessary

Basic Qualifications :
Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience

Demonstrated strong verbal, written and listening communication skills

Strong consulting and client service skills

Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.

Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.

Demonstrated problem solving and decision making skills

Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information

Ability to effectively leverage resources

Computer skills – Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Preferred Qualifications:
Bilingual language capabilities

Proven knowledge and understanding of the WDP&R policies and procedures

Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).

Experience working with any the following systems: SAP, SharePoint, Intuit QuickBase, ERMS, HMS, Hummingbird, Performance Connection, Disney Development Connection, Kenexa