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The Operations Manager is responsible for creating, maintaining, and documenting the operational structure of Whitecap Management. This role has a strong focus on technology using property management tools for continuous improvement of operational efficiency, consistency, professionalism, accurate reporting of KPIs, and a smooth user experience for site team members and stakeholders.
A successful Operations Manager has both the technical skills of Yardi administration as well as a strong background in multifamily operations that will contribute to building and maintaining a solid foundation for company growth.
Responsibilities include:
- Collaborate with leadership to improve, develop, and oversee operational policies and procedures
- Provide software tech support to site team members and troubleshoot system issues; submit and manage Yardi help tickets as necessary
- Establish appropriate security parameters for multiple user roles and manage user access to the systems
- Create and update documents as directed including
- SOP documentation
- Lease documents including updates within Yardi Voyager
- Templates used across properties
- Resident Handbook
- Training guides
- Produce and distribute regular KPI reporting as directed
- Set up Yardi database for new properties and audit properties set up for consistency across the portfolio
- Identify opportunities for system optimization and creating operational efficiencies
- Manage system implementation when new technologies are adopted that integrate with Yardi/RentCafe/CRM
- Audit RUBS collections and ensure legal compliance and implement rate changes as needed
- Create and oversee audit program to ensure accuracy and compliance in lease execution
- Oversee annual reporting of utility usage as required by local governments
- Maintain system with required updates
- Update market rents, amenity-based pricing, rentable items, and rent specials as directed
- Evaluate new technologies and make recommendations to leadership
- Access back-end Yardi SQL data to create custom reports that allow for consistent and accurate reporting
- Coordinate with Doran Tech Team with hardware integrations including package systems, building access, and key management
- Coordinate with Marketing team to ensure accuracy with online rates and RentCafe settings
- Attend conferences and webinars to continually learn new ways to improve business operations through technology
Qualifications
A successful candidate:
- 3+ years Yardi administration
- 5+ years in multifamily industry
- Proficient with Yardi CRM, RentCafe, Yardi Voyager
- Skilled with Microsoft Office products
- College degree preferred
About Whitecap Management
Whitecap Management, a division of Doran, is a property management company that values excellence in customer service and sets high standards in caring for each property. Our company is growing, and each team member has a voice that will help shape our future direction.
About Doran Companies
Doran Companies is the largest woman-owned business in Minnesota and among the largest woman-owned general contractors in the country. Our success is built upon a solid foundation of exceptional quality, integrity and innovation. Doran Companies prides itself on our quality of work, our dedication to clients, and our breadth of experience. Since its inception in 2007, Doran has grown from a small development-focused team to a national real estate enterprise, completing award-winning projects in a broad range of development and construction categories. Doran Companies’ employees are committed to enhancing lives and building community. We bring vision and consistency to every project, from development to design to construction to property management. At Doran Companies, our desire to provide quality results is based on four values:
Develop – Deep market knowledge and creativity to deliver approvals for complex projects
Design – Buildings thoughtfully designed from the inside out that enhance our communities
Build – Sky-high standards with a focus on safety and quality
Manage – Reliable and personalized service that fosters lasting connections
Benefits
- Competitive salary package
- Paid time off
- Excellent medical, dental insurance and vision insurance
- Life and disability insurance
- 401(k) Savings Plan
DORAN COMPANIES IS AN EQUAL OPPORTUNITIES EMPLOYER
