Dray Alliance Hiring for Carrier Dispatcher Associate, DDS Job at Long Beach, CA Full Time

We’re transforming the world of freight
Dray Alliance is pioneering truly digital-first port logistics and is one of the fastest-growing companies in the world of supply chain. We’ve raised tens of millions of capital from top venture capital firms like Matrix Partners and Craft Ventures. Since our founding in 2018, we’ve been on a mission to transport freight more efficiently by eliminating waste.
Did you know that 90% of all goods are transported by shipping containers? Every year, tens of millions of shipping containers arrive in the U.S. carrying the goods that we use every day, from iPhones to toys to medical supplies. Incumbents still rely on emails and phone calls to move these containers to and from the port. We’re using data and technology to transform this system (“drayage”), and we hold ourselves to the high standard of delivering radical — not just incremental — solutions to the problem.

Introducing our remote-first working model
As the future of work evolves, so do we. As a company, we have a remote-first working model. Individual teams and roles may be open to remote, in-office, or flex work.
– Remote: Do your best work from home? If your role doesn’t require you to be in the office, you can work from anywhere in the United States.
– Office: Prefer the perks of working from an office? Or in a role that requires you to be onsite with your team? Work from our amazing office in Long Beach or get a reimbursement towards an office or coworking space near where you live.
– Flex: Looking for a mix of both? Create a flex approach that works for you (and your team!) and work from the office part of the week.

The Role
Dray Alliance runs a managed marketplace that enables the organization to reliably and profitably scale while hitting our ambitious growth targets.
The role will cover roughly 75% execution and 25% building. You are responsible for the day-to-day dispatch functions for our participating Carriers. Using your tactical and domain knowledge, you are also expected to provide key input in process improvements and work with management to troubleshoot any dispatch program related issues.
The role will report to the Head of Marketplace & Pricing.

Who You Are

• Service-First: You are empathetic and patient, not easily ruffled under pressure and are an expert in smoothing over rocky situations.
• Problem Solver: You take pride in solving complex problems for the end-user and making sure that issues are resolved to satisfaction.
• Humble and Bold: You welcome feedback and embrace challenges. You are unafraid to flag problems and confront mistakes, and you value opportunities to roll-up your sleeves and get it done.

Responsibilities

• Maximizing ROI of our Carrier’s days and trips
• Effectively using Dray Alliance’s proprietary technology to organize, strategize and prioritize jobs for Carriers while minimizing operational costs and downtime
• Flawlessly executing existing SOPs – and providing key feedback for product/process improvements
• Finding innovative ways to dispatch more efficiently or create value for Shippers and Carriers through analysis and critical problem solving
• Work seamlessly with our Carriers and Dray Alliance’s internal teams
• Handle inbound and outbound communications with drivers

Need-to-Have

• Eligibility to work in the US
• High degree of fluency with the English language
• Self-starter comfortable navigating through ambiguous environments
• Great at working fluidly with other teams. You are an excellent communicator and organizer

Nice-to-Have

• Previous professional experience in transportation, trucking, or logistics oriented fields – especially terminal and drayage operations
• Comfortable working in a fast-paced, growth oriented environment

What’s it like to work at Dray Alliance?
We look at Dray Alliance as a constant work in progress and we live the spirit of continuous improvement. We work in a company of humble, analytical, curious people who treat their colleagues exceptionally well. We’re a highly cross-functional organization and leverage these relationships and teamwork to win.

You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some twists and turns. We welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. We look forward to hearing from you!

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Yes