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Description:Ready to join a growing dynamic company where you can do impactful work? Build out your professional legacy by sharing your talent as a Sr. HR Business Partner in a highly interactive sales Call Center environment.
About e-TeleQuote
Our company mission is to help Medicare beneficiaries select the right Medicare plan for their needs. We are dedicated to the goal of making Medicare selection easy through our brand easyMedicare. We’re entering the year with a strong base of hundreds of U.S. based licensed insurance sales agents; recruitment strategies to onboard hundreds more; and a cross-functional, global support network to support advanced operational and corporate activities. With such high growth, we are thoughtfully advancing our e-TeleQuote easyMedicare family to meet the diverse and sophisticated needs of our multi-continent employee population.
About the role
We are looking for a Senior Human Resources Business Partner to join our team. The ideal candidate will thrive in our hands-on, team-focused, collaborative environment and be customer focused, flexible, trustworthy, organized and detail oriented with experience providing HR support in a hybrid work environment to an employee base dispersed across the Eastern Time Zone. This is a fast paced, high change environment, so candidates must be comfortable with learning, coaching and creating new skills, systems, processes & procedures.
In this role you will be the primary point of contact for our employees in the Southeast Region. This position is located onsite at our e-TeleQuote Ft. Lauderdale, FL location.
Requirements:
Responsibilities include but are not limited to:
- Employee relations, strategic HR, HR administration, policy development, and identifying process improvements
- Be a trusted partner, confidant, and coach to your customers
- Promote a positive employer-employee relationship while keeping a pulse on the morale and engagement levels of employees across the communities
- Manage disciplinary matters, attendance, disputes and investigations, performance and talent management, productivity, recognition, and morale
- Manage HR related projects; develop processes, procedures, training and SOPs
- Resolve employee conflicts and performance issues in partnership with Operations Management
- Contribute to the development and implementation of HR strategies, to enable growth, champion our culture, values and commitment to our employees while increasing retention
- Provide recommendations regarding new approaches, policies and procedures to effect continual improvements for greater efficiency
Qualifications:
- Bachelor’s degree or equivalent experience in human resources or management
- Six (6) to Ten (10) years of professional progressive HR experience; preferably in a generalist capacity
- Call Center experience required
- Excellent written and verbal communication skills
Preferred Qualifications:
- PHR or SHRM-CP preferred
- Sales-oriented or services business experience preferred
Working Conditions:
- Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer.
EOE AA/M/F/Vet/Disability
PI203161077
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