eHealth Hiring for Partner Onboarding Analyst at Remote Full Time

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

eHealth is looking for a high-potential individual to join our Strategic Partner Operations Team as a Partner Onboarding Specialist (POS). The POS reports to the Senior Manager of Partner Onboarding and Delivery and plays a key role in supporting our strategic partnerships by assisting the Partner Success teams with day-to-day operations during the implementation and ongoing management of our B2B partnerships. Success in this role is defined through effective management of data and reliable accuracy of work output.

As a POS, you will work closely with core cross-functional teams to manage product integrations and marketing campaigns as well as leverage data to make decisions. The ideal candidate is a self-starter that enjoys a fast-paced, performance-driven culture, has natural interpersonal skills, works well in a team, and has experience with project management. They are also detail-oriented and have strong written and oral communications skills. Optimal candidates will be proficient with Salesforce, Tableau, and Looker.

Primary Responsibilities:
Maintain accurate Partner program documentation: Utilize internal systems and tools to ensure flawless management of Partner programs including, but not limited to, support of marketing campaigns, product implementations, partner payment processes, partner reporting, and compliance reviews.

Enter and manage data related to Partner program setup and campaign performance.

Coordinate and QA Partner co-branded websites, Partner-branded phone messaging, and other Partner program customizations.

Set up, document, and optimize new processes and procedures as needed.

Manage timelines for Partner programs and communicate changes to internal and external stakeholders to ensure a seamless program launch.

Provide impeccable customer service and dependable follow-through for both internal and external stakeholders.

Generate and deliver ad hoc reports.

Contribute to a positive work environment and help build a cohesive and collaborative work environment.

Basic Qualifications:
Bachelor’s degree

Excellent with high-volume, detailed data entry and program documentation.

2+ years’ experience working on a partner success, customer success, or client services team is a plus.

Experience using MS Office products (Word, PPT, Excel) including basic knowledge of Excel formulas.

Preferred Qualifications:
Prior experience with: Salesforce, JIRA/Confluence, Tableau, Looker, Coupa, Wiki, IronClad.

Tech-savviness: able to learn, navigate, and use assorted platforms and troubleshoot if complications arise.

Ability to work efficiently in a fast-paced environment including time management and prioritization of tasks.

Tenacity to exceed quarterly/annual projects.

Excellent written and verbal communication skills including knowledge of email etiquette.

Highly organized with unwavering attention to detail.

Ability to collaborate and successfully work across a large matrixed organization.

Prefers a highly-collaborative, team-oriented work environment.

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

If you are interested in applying for employment with eHealth and need special assistance or an accommodation to apply for a posted position contact us at: [email protected].