Enso Connect Hiring for Client Onboarding Specialist II at Remote Full Time

This is an opportunity to build something truly big. You will have a direct impact on the industry and the way people travel, connect, and discover the world. That is the kind of work you can expect at Enso Connect.

What we do:
Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly plugs into property management systems and helps personalize and monetize interactions all along the guest journey.

From upsells, guidebooks, smart lock-connected contactless check-in, white-labeled guest verification, AI-driven multi-channel messaging, and more, Enso Connect navigates guests through an effortless digital journey.

With “If this then that” capabilities, Enso Connect is the Zapier of hospitality. We connect all the tools you already love and use, allowing you to better manage the operational complexity of a scaling hospitality business while increasing profit per guest.

We are growing fast, and we want you to be a part of that growth!

Who You Are:
We are looking for an ambitious Client Onboarding Specialist to join our team! If you are a highly motivated, result-oriented individual who is passionate about sales, customer service, and building relationships with people – this is the job for you.

As a Client Onboarding Specialist, you are responsible for managing the onboarding process for new clients, from initial contract signing to full implementation of services. The role involves working closely with clients to understand their needs and ensure a smooth transition to our services.

Responsibilities Include::

• Act as the primary point of contact for new clients during the onboarding process
• Understand client needs and tailor our services to meet their requirements
• Coordinate and schedule onboarding meetings and training sessions
• Ensure that all necessary documentation and information is gathered and processed in a timely manner
• Communicate effectively with clients and internal teams to ensure a smooth transition to our services
• Identify and resolve any issues that may arise during the onboarding process
• Continuously monitor and evaluate the onboarding process to identify areas for improvement
• Ensure that all client data is accurate and up-to-date in our systems

Qualifications::

• 2+ years of experience in client onboarding or similar role
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and in a team-oriented environment
• Strong attention to detail and ability to multitask
• Experience with CRM – Hubspot

Nice To Haves:

• Bachelor’s Degree relevant field
• Experience with SaaS services in Proptech, hospitality, or travel.
• Experience working at seed or series-A stage companies.

Why Us?:

• We are a dynamic and innovative company that is dedicated to making a positive impact in the hospitality industry. Our team is made up of passionate and dedicated individuals who are committed to driving change and pushing boundaries. We offer a collaborative and dynamic work environment that encourages creativity and growth.
• Our company is known for its industry-leading technology
• By joining us you will have the opportunity to work on meaningful projects, be part of a culture that values your contributions and have access to ample resources and training to help you achieve your professional goals.

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Enso Connect is committed to creating a diverse environment and is an equal-opportunity employer. Enso Connect does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.