eTeam Inc Hiring for HR Leave Counselor at Florham Park, NJ Full Time

Job Title: HR Leave Counselor

Location: Florham Park, NJ 07932

Duration: 3 Months

Work Schedule: Hybrid – 2 days in Florham Park per week, 3 days WFH

Job Description:
Principal Responsibilities of the Leave Counselor:
Provide proactive status updates to supervisors, maintain collaborative working relationship with HR and other stakeholders and adhere to high service level agreements (SLAs) when interacting with overall customer base (employees, managers, HR and all stakeholders.

Provide clear and consistent correspondence on all leaves (telephonic or system reported) in the Case Management System.

Ensure system triggers, notifications, communications, and notes are documented.

Determine eligibility and appropriate benefit exhaustion and pay changes based on plan design

Timely and accurate notification to the Data Management or Payroll when manual intervention is required.

Facilitate safe return to work with employee, site medical contact, supervisor and HR and.

Manage special projects as assigned

Qualifications

Minimum of 4 years experience in leave management and/or disability management

Candidates with LeavePro case management experience are preferred

A broad understanding of various leave types such as Military, State and Federal FMLA, FLA, CFRA, ADA, short- & long-term disability and their effect on compensation and benefits is also preferred

Experience in a call center within a focus on adherence to metrics/service level agreement

Experience with Canada Leave Management regulations

Skills Needed to be Successful:
Ability to work independently, manage multiple priorities and interact with employees at all levels within the organization, including legal and medical professionals.

Ability to manage individual projects

Self-motivated with excellent listening skills and attention to detail; sensitivity to hardship and unfortunate circumstances.

Excellent verbal and written communication skills

Demonstrated ability to handle and maintain confidential and sensitive information.

Excellent organizational, time management, written and verbal communication skills.

Strong interpersonal skills with the ability to set priorities and exercise sound judgment.

Demonstrated ability to learn new procedures and process quickly and work independently to solve problems.