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- Position Information
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Current Vacancy Information:
There is one (1) vacancy with the Department of Enterprise Services, Customer Services Division, located in Honolulu. This position administers a comprehensive program pertaining to the conduct of events and utilization of facilities under the jurisdiction of the Department of Enterprise Services; plans, coordinates and directs the reservation and sales, box office and productions activities; and performs other related duties as required.If you qualify for the position, your name will be placed on an eligible list for further consideration. This list may be used to fill current and future vacancies in this department.
- Additional Job Information
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Applications must be submitted online by October 28, 2023, 11:59 p.m. Hawaii Standard Time (HST) to be accepted.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
– use a valid e-mail account;
– verify your e-mail address is entered correctly on your GovernmentJobs account;
– are subscribed to email notices;
– check your spam folders; and
– add [email protected] and [email protected] to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply. - Minimum Qualification Requirements
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At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from a regionally-accredited four-year college or university with a bachelor’s degree in business administration, public relations or a related field.
Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.Verification Requirement: You must submit evidence of your education in order to be given credit. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.
Work experience may be substituted for the Bachelor’s degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a bachelor’s degree.
EXPERIENCE REQUIREMENT:
Five (5) years of administrative experience in the management of large-scale facilities used for major entertainment, cultural and/or leisure-time events, two of which shall have included responsibility for sales and marketing, box-office ticket sales, and/or event production services.Such experience must have demonstrated knowledge of principles and practices of administration and organization; sales and marketing principles and techniques, particularly as they relate to the presentation of events; support services requirements and problems associated with the conduct of cultural, entertainment and leisure-time events; applicable laws and ordinances pertaining to public gatherings; public relations; and the ability to plan, coordinate and direct a comprehensive program pertaining to the conduct of events and utilization of facilities at an entertainment complex; evaluate and develop operating standards and policies; formulate and integrate objectives and goals; deal tactfully and effectively with promoters, concessionaires, medial personnel and the public; give clear and concise oral and written instructions; prepare and justify budget plans; prepare correspondence and reports.
- Examination Process
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EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation……………………………………….100%
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What are the benefits of being a City Employee?
— Vacation: Employees may earn up to 21 days per year.
— Sick Leave: Employees may earn up to 21 days per year.
— Holidays: 13 days a year; 14 days during election years.
— Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
— Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
— Group Life Insurance: No cost for eligible employees.
— Deferred Compensation Plan: Invest in your future…choose to defer part of your pre-tax income for retirement.
— Retirement Plan: The Employees’ Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
— Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
— Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
— Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
— Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
— Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
To view additional information, please visit our Benefits of City Employment page.
* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
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When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score. If you have no experience in a particular area, indicate “none.” Please do not submit resumes in place of completing any of these sections.- I certify that I have read and understand the above statements.
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Describe your experience where you held an ADMINISTRATIVE/MANAGERIAL POSITION (i.e., work experience that conclusively demonstrates the scope and level of experience comparable to section/branch chief level or higher).Indicate which position(s) listed in the Work Experience section of your application where you had such experience and include:
1) your specific duties and responsibilities;
2) the size of the overall company/organization;
3) a brief description of the organization/department (list the numbers and kinds of divisions; identify the division/function you worked in and the relative level of your position within the division or function);
4) numbers, job titles, and sections/branches/divisions of the employees you supervised; and
5) a description of the programs you were responsible for overseeing and managing.03
Please describe in detail your work experience in planning, coordinating and directing, through subordinate program heads, all activities pertaining to the conduct of events and utilization of facilities.Please include which position(s) listed in the Work Experience section of your application where you had such experience.
04
Please describe in detail your work experience in directing reservation and sales programs, including overseeing application processing, scheduling, contractual agreements, and event calendar management, as well as leading efforts to maximize revenues and promote facilities for cultural and entertainment needs in the community?Please include which position(s) listed in the Work Experience section of your application where you had such experience.
05
Please explain in detail your work experience in directing a box office program involving the distribution and sale of tickets, collateralizing of tickets, accounting of sales, and fiscal reporting and documentation.Please include which position(s) listed in the Work Experience section of your application where you had such experience.
06
Please explain in detail your work experience in directing a productions program involving the rendering of support services to tenants, including physical arrangement of facility, set-up of equipment and provision of technical assistance, delivery of standard concession services such as parking, food and beverages, conduct of entry, ushering and seating services, and furnishing of security personnel for crowd control and safety.Please include which position(s) listed in the Work Experience section of your application where you had such experience.
* Required Question
