Exotic Metals Hiring for Account Manager (Aerospace/Marketing) Job at Kent, WA Full Time

Exotic Metals Forming, a division of Parker Hannifin, is seeking an Account Manager at our headquarters in Kent, WA. As an Account Manager, your primary responsibility is developing and maintaining long-term, post-sales relationships with our customers. You will collaborate with project management and at times be the project manager to ensure successful implementations and focus on relationship management to ensure that the customers continue to receive on-going support.

Your core responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.

To be successful in this role, you will need to be goal-driven, creative, detail-oriented, have solid project management skills, and be enthusiastic about providing exceptional service to meet our customers’ business needs. The Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team’s growth and objectives.

Responsibilities:

• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
• Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic’s products and support level.
• Understand market and customer trends.
• Manage all performance measurements to optimize the customer’s perceptions including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above what is expected to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic’s product lines.
• Assist with proposal creation and project management activities such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.
• Limited travel required.

Required Skills

Required Experience

Education, Skills, and Experience:

• Bachelor’s degree or equivalent or industry experience, preferred.
• 5+ years minimum of customer-facing work experience with a proven ability to deliver results.
• Demonstrated success leading a team without direct reports.
• Strong Aerospace industry and program knowledge
• A high aptitude and comfort level with technical environments.
• Sound teaming skills.
• Good understanding of the strategic sales process.
• Articulate and professional with an enthusiastic attitude and focus on results.
• Strong communication skills both in person and in writing.
• Excellent presentation skills; comfortable in front of 5 – 50 people.
• Proven track record of taking ownership and effectively managing long- and short-term projects from start to finish.
• Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
• Strong organizational skills with an ability to manage competing customer demands.
• Computer literate with competency in Microsoft Office programs and web maintenance systems.

This position is subject to meeting export compliance eligibility requirements. Completion of a U.S. Export Compliance Notice is required. Prospective employees must identify their status as a U.S. or Foreign Person, as well as their country of citizenship and residence.

Exotic Metals Forming, a division of Parker Aerospace, is committed to non-discrimination in employment and other opportunities. Exotic Metals Forming, a division of Parker Aerospace, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.