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At EZCORP we are a growing team focused on creating an environment to delight our customers and Team Members and change the pawn industry as we know it today.
We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:
EZCORP is a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
We are currently seeking a Regional Human Resources Manager. This position will support field operations in all areas of human resources for an assigned group of 50-75 stores within a market. These responsibilities include talent acquisition and development, Team Member relations, training, benefits, and compensation administration. This position supports the culture and values of EZPAWN and EZCORP.
What you will be doing as a Regional Human Resource Manager:
Partner with and Support Field Operations
- Serve as a strategic partner to Regional Director of Operations and other business leaders, providing human resources advice and guidance on policies, practices, and procedures
- Ensures that EZPAWN leadership and human resources practices, policies, and procedures are in compliance with all federal, state, and local labor laws.
- Guide long and short-term planning in human resources areas such as staffing, employee development, and succession planning. Establish effective business relationships with business leaders, staying in close contact with internal customers to understand their business needs
Talent Acquisition & Development
- Oversee full cycle regional recruiting process to ensure store positions are identified, assessed, and filled in a timely manner.
- Facilitate and participate in the internal panel interview process
- Assess leadership development needs through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc.)
- Identify high potential Team Members for development and assist in development of IDPs
- Lead succession planning discussions, documentation, and follow up
- Support goal setting and performance appraisal process
Team Member Relations
- Advise and assist Field Leadership and Store Management in areas such as resolving conflicts, corrective actions, and performance improvement
- Conduct Team Member investigations
- Serve as a liaison between Field Operations and Corporate Office by handling questions, interpreting policies, and administering procedures
- Educate managers on organizational policy matters such as equal employment opportunity and sexual harassment, recommend needed changes, and conduct training as necessary
- Serve as LOA liaison when appropriate.
- Conduct exit interviews to identify reasons why Team Members leave
- Facilitate annual Team Member Survey participation, follow up on action plans, in partnership with Field Leadership,
Training
- Support Field Trainers with EZPAWN initiatives for compliance training, new initiatives, and special projects
- Identify training needs based on organizational changes
- Deliver, facilitate, and ensure the completion of leadership, career path, and development training programs
- Point of contact for Field Trainers
Benefits and Compensation
- Provide market specific feedback to Corporate Office and Human Resources Services & Administration team
- Facilitate benefits education rollout and support to Field Leadership and Store Teams
- Participate in annual performance review calibrations to ensure consistency and equity
HR Metric Analysis and Action Planning
- Analyze statistical data and reports to identify and determine areas of opportunity (e.g., vacancy rates, turnover, and talent gaps); develop recommendations for improving procedures and practices.
- Monitor human resources metrics reporting and use as a tool when coaching and mentoring Field Leadership and Store Management.
Human Resource Team Participation
- Provide thought leadership to the HR Leadership Team to ensure human resources and Company initiatives are met.
- Efficiently and effectively manage resources and capacity to attain goals; includes managing to a budget.
What we are looking for:
- 5+ years progressive Human Resources experience, including employee recruiting, selection, employee relations, and training.
- Multi-Site support experience required
- Demonstrated knowledge of Employment Legislation including Title VII, FLSA, ADA, ADEA, FMLA, etc.
- Experience using HR Technology to manage recruiting, pre-screening, and online testing processes.
- Bachelors’ degree in Business, Human Resources, or related course of study.
- Advanced degree (MA, MBA, MS, etc.) in Human Resources, Organization Development, Psychology, or Business or related courses of study preferred
- PHR or SPHR certification preferred
- Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
EZCORP is an Equal Opportunity Employer
Job Type: Full-time
Pay: $75,000.00 – $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
Supplemental pay types:
