Data Center Onboarding and Development Program Specialist Responsibilities:
Be the primary owner of the SiteOps onboarding modules for new/transferring employees, ensuring they are complete and current.
Continually work to improve the modules by seeking data-informed feedback on timeliness and effectiveness in helping the new employee be successful in their role.
Build out a rolling 3-year strategy to improve SiteOps onboarding process that leads to new & transferring employees feeling that they are able to make an impact quickly and in line with SiteOps goals and objectives.
Track all new/transferred SiteOps employee onboarding progress so that we can drive consistency of experience and have a baseline from which to improve on.
Establish best practices for managers and team members to welcome new employees. Track if these practices are working as intended and continually adjust to make them better.
Create and update frequently reviewed wiki’s, and other data locations, that help new hires with all the common questions to ensure sustainability in our onboarding process.
Determine the clearest and most logical way to present information for greatest reader comprehension.
Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
Review and/or copyedit content developed by other members of the team.
Lead improvement efforts that drive consistency in how we describe the work across SiteOps using common terminology.
Work with others across SiteOps to ensure their content is updated and reviewed for relevance on a regular basis.
Build relationships and gain consensus with key stakeholders while focusing on executing timely solutions.
Identify development gaps when an employee is in the first year in the role and then work with cross-functional partners to build out content to address those gaps. Incorporate these findings in the rolling strategy.
Mitigate risks by managing dependencies across multiple teams, locations, and sites. Clearly communicate dependencies and manage/track exceptions.
Support local site management teams to optimize onboarding requirements.
Lead global process standardization initiatives.
Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders.
Proactively provide regular updates to leadership and key stakeholders on KPIs, improvements, and risks.
Minimum Qualifications:
Organized with information, documentation, and workflows. Experience putting information into a structure so that others can quickly find what is needed.
Experience in using Excel, Word, G-Suite applications.
Effective technical communication and copy/edit skills that make communicating material easier to understand.
Program/project management experience.
Highly organized in communication. Demonstrated experience in keeping information structured in a manner that allows others to quickly understand content and message.
Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
Bachelor’s degree in human resource management, organizational design, learning and development or similar field aligned with the job responsibilities.
Experience capturing complex concepts and communicating them to stakeholders effectively.
Experience communicating key insights and business recommendations to non-technical audiences and working with technical management teams to help develop processes and solutions.
5+ years of operational experience working in a similar business function.
Preferred Qualifications:
Experience documenting business requirements to drive development of new tools
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
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